City of Houston - Customer Experience (CX) Training Program - INF-2026-0399 (2026)
City of Houston cityCity · Houston, TX- Due
- Oct 9, 2026
- Deadline passed
- Posted
- Sep 22, 2026
- Primary contact
- LaShanda Griggs
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Summary
The City of Houston is seeking a qualified training vendor to design and facilitate a white-glove Customer Experience (CX) training program for Human Resources.
Categories include In-Service Training, Employees, and Employee Training/Development. The submission deadline is October 9, 2026, at 5:00 PM. Proposals should be submitted via email to [email protected].
- Submit to
- [email protected]
- Scope location
- Texas, TX
- Reported agency
- City of Houston
Questions about this BID
How do I respond to this Bid from City of Houston city?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 9, 2026. Submissions should be delivered to: [email protected]. For questions, contact LaShanda Griggs.
Can small businesses or minority-owned firms bid on this Bid?
Most government agencies, including City of Houston city in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the Bid submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is LaShanda Griggs. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from City of Houston city?
All active and historical solicitations from City of Houston city are tracked and searchable. As a city agency, City of Houston city regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this Bid?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Houston city for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Texas, TX. Review the full solicitation for detailed scope requirements.