City of Guelph - Procurement and Implementation of IT Service Management Platform - 26-012-RFP
City of GuelphCity · Guelph, ON- Due
- Mar 11, 2026
- Deadline passed
- Posted
- Feb 3, 2026
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Summary
The City of Guelph is seeking to replace its current IT Service Management (ITSM) platform with a modern, scalable, and user-centric solution under solicitation 26-012-RFP. The new ITSM platform will support the City's strategic goals by enhancing service delivery, improving operational efficiency, and enabling greater integration across departments.
Key priorities include a streamlined user experience, strong customization capabilities, cost optimization, and alignment with ITIL v4 industry best practices. Qualified vendors are invited to submit proposals for a comprehensive ITSM solution to empower IT Operations.
- Submit to
- https://guelph.bidsandtenders.ca/Module/Tenders/en/Tender/Detail/e60fa892-51dd-4314-a2b2-06042e704092
- Scope location
- Public
Questions about this RFP
How do I respond to this RFP from City of Guelph?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 11, 2026. Submissions should be delivered to: https://guelph.bidsandtenders.ca/Module/Tenders/en/Tender/Detail/e60fa892-51dd-4314-a2b2-06042e704092.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Guelph in ON, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
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Where can I find more RFPs from City of Guelph?
All active and historical solicitations from City of Guelph are tracked and searchable. As a city agency, City of Guelph regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Guelph for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Public. Review the full solicitation for detailed scope requirements.