City of Durham - Cityworks Migration to the Cloud - RFP 27-1109 (2026)
City of DurhamCity · Durham, NC- Due
- Oct 28, 2026
- Deadline passed
- Posted
- Sep 28, 2026
- Primary contact
- Deborah Finken
- (919) 560-4122 ext 33250
The 30-second brief
The City of Durham is seeking proposals from qualified firms to provide implementation and migration services to transition from on-premises Cityworks AMS and Cityworks PLL applications to the cloud-based Trimble Unity suite, including Unity Maintain and Unity Permit. The project encompasses multiple departments such as Environmental and Street Services, Water Management, Parks and Recreation, Fire, Housing and Neighborhood Services, Engagement, Durham One Call, and General Services. The selected contractor will handle business analysis, solution gap analysis, software process streamlining, data migration, and rebuilding integrations with Oracle Fusion Cloud ERP, Oracle Utility Billing, OAG, ArcGIS, ArcGIS Indoors, Clariti (Salesforce), PublicStuff, Routeware, and Radley using Trimble's Action Manager. Additional services include user acceptance testing, training, and hyper care support, with validation and live status targeted for no later than the end of FY2028. Proposals are due by October 28, 2026, at 5:00 PM ET via email to [email protected]. A pre-proposal conference will be held via Microsoft Teams on October 5, 2026, at 1:00 PM ET.
Unity Maintain and Unity Permit software implementation and migration services, Data migration, Integration rebuilding, User acceptance testing, Training, Hyper care support
Contract Cost (40 points), Experience and Qualifications (15 points), Management Plan for the Project (15 points), Methodology Used for the Project (15 points), Understanding of the Project (5 points)
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Summary
The City of Durham is seeking proposals from qualified firms to provide implementation and migration services to transition from on-premises Cityworks AMS and Cityworks PLL applications to the cloud-based Trimble Unity suite, including Unity Maintain and Unity Permit.
The project encompasses multiple departments such as Environmental and Street Services, Water Management, Parks and Recreation, Fire, Housing and Neighborhood Services, Engagement, Durham One Call, and General Services. The selected contractor will handle business analysis, solution gap analysis, software process streamlining, data migration, and rebuilding integrations with Oracle Fusion Cloud ERP, Oracle Utility Billing, OAG, ArcGIS, ArcGIS Indoors, Clariti (Salesforce), PublicStuff, Routeware, and Radley using Trimble's Action Manager. Additional services include user acceptance testing, training, and hyper care support, with validation and live status targeted for no later than the end of FY2028. Proposals are due by October 28, 2026, at 5:00 PM ET via email to [email protected]. A pre-proposal conference will be held via Microsoft Teams on October 5, 2026, at 1:00 PM ET.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
6- Unity Maintain and Unity Permit software implementation and migration services
- Data migration
- Integration rebuilding
- User acceptance testing
- Training
- Hyper care support
REQUIRED ATTACHMENTS
7- Cover letter
- Non-collusion affidavit
- Proof of licenses
- Team qualifications
- References
- Compensation proposal
- Conflict of interest disclosure
- Submit to
- [email protected]
- Scope location
- Durham, NC
Questions about this RFP
How do I respond to this RFP from City of Durham?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 28, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Deborah Finken.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Durham in NC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Deborah Finken at (919) 560-4122 ext 33250. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Unity Maintain and Unity Permit software implementation and migration services, Data migration, Integration rebuilding, User acceptance testing, Training, Hyper care support. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Contract Cost (40 points), Experience and Qualifications (15 points), Management Plan for the Project (15 points), Methodology Used for the Project (15 points), Understanding of the Project (5 points)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Durham?
All active and historical solicitations from City of Durham are tracked and searchable. As a city agency, City of Durham regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover letter, Non-collusion affidavit, proof of licenses, team qualifications, references, compensation proposal, conflict of interest disclosure. Review the full document from City of Durham for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Durham, NC. Review the full solicitation for detailed scope requirements.