Workers' Compensation Program Services
City of ConwayCity · Conway, AR- Due
- Jul 30, 2026
- Deadline passed
- Posted
- Jul 6, 2026
- Contract term
- 1 year
- Primary contact
- Tiffany Maddox
- (501) 358-6810
The 30-second brief
The City of Conway is soliciting proposals from qualified and experienced firms to provide comprehensive workers’ compensation program services, including fully insured workers’ compensation coverage, third-party claims administration services, excess insurance placement, medical management services, loss control services, and risk financing alternatives. The scope includes claims administration, nurse case management, PPO network access, pharmacy benefit management, utilization review, and return-to-work coordination for municipal departments such as police, fire, sanitation, and public works. The anticipated contract start date is January 1, 2027, with an initial one-year term and up to six additional one-year renewal options. Proposals are due by July 30, 2026, at 2:00 PM CST, following a question deadline of July 10, 2026. Bidders must meet minimum qualifications including five years of similar experience and three years with municipalities, maintain required Arkansas licenses, and comply with A- or better A.M. Best ratings if proposing insurance coverage.
Experience & Qualifications (15%), Claims Management Approach (25%), Municipal Experience (10%), Technology & Reporting (10%), Staffing & Adjuster Qualifications (10%), Implementation & Transition (10%), Cost Containment & Risk Management (10%), Innovation & Value Added Services (5%), Oral Presentation (5%)
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Summary
The City of Conway is soliciting proposals from qualified and experienced firms to provide comprehensive workers’ compensation program services, including fully insured workers’ compensation coverage, third-party claims administration services, excess insurance placement, medical management services, loss control services, and risk financing alternatives.
The scope includes claims administration, nurse case management, PPO network access, pharmacy benefit management, utilization review, and return-to-work coordination for municipal departments such as police, fire, sanitation, and public works. The anticipated contract start date is January 1, 2027, with an initial one-year term and up to six additional one-year renewal options. Proposals are due by July 30, 2026, at 2:00 PM CST, following a question deadline of July 10, 2026. Bidders must meet minimum qualifications including five years of similar experience and three years with municipalities, maintain required Arkansas licenses, and comply with A- or better A.M. Best ratings if proposing insurance coverage.
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
6- Fully Insured Proposal Packet
- Self-Insured Proposal Packet
- Official Price Sheet
- Proposed Subcontractors Form
- Information for Evaluation
- Signed addenda
- Submit to
- https://arkansas.ionwave.net/Login.aspx
- Duration
- 84 months
- Scope location
- Conway, AR
Questions about this RFP
How do I respond to this RFP from City of Conway?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is July 30, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://arkansas.ionwave.net/Login.aspx. For questions, contact Tiffany Maddox.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Conway in AR, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Tiffany Maddox at (501) 358-6810. Questions and answers are typically shared with all prospective bidders.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Experience & Qualifications (15%), Claims Management Approach (25%), Municipal Experience (10%), Technology & Reporting (10%), Staffing & Adjuster Qualifications (10%), Implementation & Transition (10..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Conway?
All active and historical solicitations from City of Conway are tracked and searchable. As a city agency, City of Conway regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Fully Insured Proposal Packet, Self-Insured Proposal Packet, Official Price Sheet, Proposed Subcontractors Form, Information for Evaluation, Signed addenda. Review the full document from City of Conway for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Conway, AR. Review the full solicitation for detailed scope requirements.