City of Charlotte - Emergency Assistance Service Provider RFP - 2026
City of CharlotteCity · Charlotte, NC- Due
- Aug 31, 2026
- Deadline passed
- Posted
- Jul 31, 2026
- Contract term
- 1 year
- Primary contact
- Rebecca Pfeiffer
The 30-second brief
The City of Charlotte Housing & Neighborhood Services Department (HNS) seeks qualified agencies to provide emergency assistance and resident-facing stabilization services for staff-identified emergency housing cases involving displacement, risk of displacement, unsafe housing conditions, or urgent housing instability. Services include referral intake and activation, resident outreach and engagement, intake assessment and triage, temporary lodging coordination, resource coordination, direct resident support, housing navigation, relocation planning, light case management, and return-to-unit or alternative housing transitions. Proposals are due by August 31, 2026, 11:59 pm via the proposal portal. Evaluation criteria encompass agency experience, emergency response capacity, program design and service approach, staffing and partnerships, budget and cost effectiveness, and reporting compliance.
Agency Experience (20), Emergency Response Capacity (20), Program Design and Service Approach (20), Staffing and Partnerships (15), Budget and Cost Effectiveness (15), Reporting, Compliance, and Internal Controls (10)
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Summary
The City of Charlotte Housing & Neighborhood Services Department (HNS) seeks qualified agencies to provide emergency assistance and resident-facing stabilization services for staff-identified emergency housing cases involving displacement, risk of displacement, unsafe housing conditions, or urgent housing instability.
Services include referral intake and activation, resident outreach and engagement, intake assessment and triage, temporary lodging coordination, resource coordination, direct resident support, housing navigation, relocation planning, light case management, and return-to-unit or alternative housing transitions. Proposals are due by August 31, 2026, 11:59 pm via the proposal portal. Evaluation criteria encompass agency experience, emergency response capacity, program design and service approach, staffing and partnerships, budget and cost effectiveness, and reporting compliance.
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
10- Execution of Proposal (Form 1)
- Commercial Non-Discrimination Certification (Form 2)
- E-Verify Certification (Form 3)
- Staffing (Form 4)
- Budget Work Sheet (Form 5)
- Certifications (Form 6)
- Current and prior-year agency audit or financial statements
- Form 990
- Organization Policies
- Proof of insurance
- Submit to
- https://charlottenc.seamlessdocs.com/f/housingsubmission
- Scope location
- Charlotte, NC
Questions about this RFP
How do I respond to this RFP from City of Charlotte?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is August 31, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://charlottenc.seamlessdocs.com/f/housingsubmission. For questions, contact Rebecca Pfeiffer.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Charlotte in NC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Rebecca Pfeiffer. Questions and answers are typically shared with all prospective bidders.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Agency Experience (20), Emergency Response Capacity (20), Program Design and Service Approach (20), Staffing and Partnerships (15), Budget and Cost Effectiveness (15), Reporting, Compliance, and Inter..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Charlotte?
All active and historical solicitations from City of Charlotte are tracked and searchable. As a city agency, City of Charlotte regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Execution of Proposal (Form 1), Commercial Non-Discrimination Certification (Form 2), E-Verify Certification (Form 3), Staffing (Form 4), Budget Work Sheet (Form 5), Certifications (Form 6), Current a. Review the full document from City of Charlotte for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Charlotte, NC. Review the full solicitation for detailed scope requirements.