City of Atlanta AI Call Center Solution Bid 2026
- Due
- Feb 27, 2026
- Deadline passed
- Primary contact
- Alta Urtarte
- (404) 330-6525
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Summary
The City of Atlanta Procurement Department is soliciting bids for a cloud-based AI Call Center Solution.
The system is designed to reduce the volume of non-emergency calls received through the city's current Call Processing Equipment. This project involves implementing artificial intelligence technology to streamline call handling and improve efficiency for municipal services in Fulton, GA. The solicitation may include local funding and additional requirements. Bids are due by February 27, 2026, at 5:00 PM, and should be submitted to 55 Trinity Ave, Atlanta, GA 30314. Contact Alta Urtarte at 404-330-6525 for more information.
- Submit to
- 55 Trinity Ave, Atlanta, GA, 30314
- Scope location
- Fulton, GA
Questions about this BID
How do I respond to this Bid from City of Atlanta?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is February 27, 2026. Submissions should be delivered to: 55 Trinity Ave, Atlanta, GA, 30314. For questions, contact Alta Urtarte.
Can small businesses or minority-owned firms bid on this Bid?
Most government agencies, including City of Atlanta in GA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the Bid submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Alta Urtarte at (404) 330-6525. Questions and answers are typically shared with all prospective bidders.
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What documents are required to bid on this Bid?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Atlanta for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Fulton, GA. Review the full solicitation for detailed scope requirements.