Alaska Housing Finance Corporation Answering Telephone Service Fairbanks RFQ 27-RFQ-002 2026
Alaska Housing Finance CorporationLocal Housing Authority · Anchorage, AK- Due
- Aug 19, 2026
- Deadline passed
- Contract term
- 2 years
- Primary contact
- Angel Valdez
- (907) 330-8142
The 30-second brief
The Alaska Housing Finance Corporation (AHFC) is seeking bids under RFQ 27-RFQ-002 for professional answering telephone services for properties in Fairbanks, Alaska, totaling 261 residential units. The scope includes providing courteous assistance to tenants, answering calls within 4 rings, logging caller details, and contacting on-call maintenance for emergencies. Services are required after hours (5:00 PM to 9:00 AM weekdays) and 24 hours on weekends and holidays. The initial contract term is two years with up to three one-year renewal options. Bidders must provide a monthly quote for up to 600 minutes and a per-minute rate for excess usage. An Alaska Business License is required at the time of award. Proposals are due by August 19, 2026, at 4:00 PM, with a question deadline of August 12, 2026.
Monthly answering services, Daily call logs, Emergency maintenance dispatch
Lowest responsive and responsible Offeror
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Summary
The Alaska Housing Finance Corporation (AHFC) is seeking bids under RFQ 27-RFQ-002 for professional answering telephone services for properties in Fairbanks, Alaska, totaling 261 residential units.
The scope includes providing courteous assistance to tenants, answering calls within 4 rings, logging caller details, and contacting on-call maintenance for emergencies. Services are required after hours (5:00 PM to 9:00 AM weekdays) and 24 hours on weekends and holidays. The initial contract term is two years with up to three one-year renewal options. Bidders must provide a monthly quote for up to 600 minutes and a per-minute rate for excess usage. An Alaska Business License is required at the time of award. Proposals are due by August 19, 2026, at 4:00 PM, with a question deadline of August 12, 2026.
EVALUATION CRITERIA
Lowest responsive and responsible Offeror
REQUIRED DELIVERABLES
3- Monthly answering services
- Daily call logs
- Emergency maintenance dispatch
REQUIRED ATTACHMENTS
3- Statement of Services
- Mandatory Clauses for Small Purchases Other Than Construction
- AHFC Supplement to General Conditions for Small Non-Construction
- Submit to
- Anchorage, AK
- Scope location
- Fairbanks, AK
Questions about this RFQ
How do I respond to this RFQ from Alaska Housing Finance Corporation?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is August 19, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Anchorage, AK. For questions, contact Angel Valdez.
Can small businesses or minority-owned firms bid on this RFQ?
Most government agencies, including Alaska Housing Finance Corporation in AK, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFQ submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Angel Valdez at (907) 330-8142. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Monthly answering services, Daily call logs, Emergency maintenance dispatch. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Lowest responsive and responsible Offeror" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Alaska Housing Finance Corporation?
All active and historical solicitations from Alaska Housing Finance Corporation are tracked and searchable. As a local housing authority agency, Alaska Housing Finance Corporation regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 2 years. Contract terms may include renewal options.
What documents are required to bid on this RFQ?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Statement of Services, Mandatory Clauses for Small Purchases Other Than Construction, AHFC Supplement to General Conditions for Small Non-Construction. Review the full document from Alaska Housing Finance Corporation for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Fairbanks, AK. Review the full solicitation for detailed scope requirements.