PROJECTPUBLIC UPDATES

Call center training for HR1 changes

PA-State-Fee-For-Service Subcommittee
Detected
Aug 5, 2026
85 days ago
Sector
Education & Training
Detected 85 days agoAug 5

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From the meeting

On August 5, 2026, DHS said training is being developed to help call centers answer provider and recipient questions about the HR1 changes. The training sits alongside the new verification, hardship, and notice processes that DHS is building for implementation. This is a live workforce training need tied to the federal rule changes.

Meeting date
August 5, 2026
Agency
PA-State-Fee-For-Service Subcommittee

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