DART On Demand call center tech
Des Moines Metropolitan Transit AuthorityIowa- Detected
- Oct 13, 2026
- 20 days ago
- Sector
- Information Technology
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From the meeting
In the October 13, 2026 operational report, DART said it had implemented new call center technology in late September and expected it to improve answer times over the next few months. The report linked the technology change to rising call volumes from the Iowa State Fair and questions around the DART On Demand launch. No vendor was named, but the implementation suggests an installed system that could create support, integration, or expansion opportunities.
- Meeting date
- October 13, 2026
- Agency
- Des Moines Metropolitan Transit Authority
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