CONTRACTONGOING

Protocall Operates 988 and New Mexico Crisis Lines

Document date: Dec 9, 2024

What it covers

Santa Fe County discussed the ongoing crisis-line services operated by Protocall Services, including the national 988 line and New Mexico Crisis and Access Line. The presentation addressed coordination with 911 and the County's Mobile Crisis Response Team, with additional community outreach planned for the new year.

Who holds it

Protocall Services holds this contract with Santa Fe County. Its other public contracts on record include work for Linn County and El Camino Community College District.

What happens next

Term as filed: Ongoing; operating the national 988 crisis line and New Mexico Crisis and Access Line since the 988 rollout in summer 2022.

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Contract details

Document date: December 9, 2024
Term: Ongoing; operating the national 988 crisis line and New Mexico Crisis and Access Line since the 988 rollout in summer 2022
Vendor: Protocall Services
Agency: Santa Fe County
Source document: Santa Fe County Minutes Regular Meeting 2024-12-09 (Minutes)

Protocall Services's other public contracts

Linn County, OregonAmendment 11 to Protocall Services agreement · Dec 16, 2025Undisclosed El Camino Community College District, CaliforniaProtoCall Mental Health Services Agreement Renewed · Aug 25, 2025Undisclosed Linn County, OregonProtocall Services Agreement Amendment Approved with Price Increase · Jul 29, 2025$10K Linn County, OregonLinn County Amends Protocall Behavioral Health Contract · Jul 29, 2025 Lincoln County, OregonLincoln County Approves Second Protocall Amendment · Jul 23, 2025Undisclosed All Protocall Services contractsVendor profile

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Questions about this contract

Who was awarded the government contract by Santa Fe County?

Protocall Services was awarded this government contract by Santa Fe County, as recorded on December 9, 2024.

What type of contract is this?

This is a government contract, documented as a minutes record.

Where was this contract approved?

This contract appears in Santa Fe County Minutes Regular Meeting 2024-12-09 (Minutes), dated December 9, 2024 from Santa Fe County. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Protocall Services hold?

Protocall Services may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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