District Considers Teliance Customer Service Platform
North Springs Improvement DistrictSpecial District · Fort Lauderdale, FL- Disclosed value
- $177,500 one-time platform build; $0.25 per customer account per month managed service; $0.015 per email and text message; $500 per 1,500-minute AI voice package; $3.95 per payment transaction
- From agendapacket
- Document date
- Oct 18, 2026
The 30-second brief
North Springs Improvement District is considering a $177,500 custom platform proposal from Teliance for resident engagement and utility customer service. Teliance also proposed managed platform services at $0.25 per customer account monthly, plus usage-based communication, voice, and payment fees.
TELIANCE holds this technology contract with North Springs Improvement District.
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Contract details
- Contract type
- Technology
- Amount
- $177,500 one-time platform build; $0.25 per customer account per month managed service; $0.015 per email and text message; $500 per 1,500-minute AI voice package; $3.95 per payment transaction
- Document date
- October 18, 2026
- Vendor
- TELIANCE
- Source document
- North Springs Improvement District AgendaPacket October 23, 2026 Meeting (AgendaPacket)
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Questions about this contract
Who was awarded the technology contract by North Springs Improvement District?
TELIANCE was awarded this technology contract by North Springs Improvement District, as recorded on October 18, 2026. The contract value is $177,500 one-time platform build; $0.25 per customer account per month managed service; $0.015 per email and text message; $500 per 1,500-minute AI voice package; $3.95 per payment transaction.
How much is the TELIANCE contract with North Springs Improvement District worth?
The TELIANCE contract with North Springs Improvement District is valued at $177,500 one-time platform build; $0.25 per customer account per month managed service; $0.015 per email and text message; $500 per 1,500-minute AI voice package; $3.95 per payment transaction, covering technology work.
What type of contract is this?
This is a Technology contract, documented as a agendapacket record.
Where was this contract approved?
This contract appears in North Springs Improvement District AgendaPacket October 23, 2026 Meeting (AgendaPacket), dated October 18, 2026 from North Springs Improvement District. Civic IQ extracts contract records directly from agency meeting documents and solicitations.
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What other contracts does TELIANCE hold?
TELIANCE may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.
What is North Springs Improvement District currently buying?
Explore North Springs Improvement District's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.