Amazon Connect Historical Contact-Center Engagement Ends
Los Angeles County Employees Retirement AssnCounty Department · Pasadena, CA- Document date
- Nov 3, 2026
- Term
- 2020 through 2026
The 30-second brief
LACERA historically used Amazon Connect (AWS) for member-facing contact-center interactions from 2020 through 2026. The platform was replaced when Genesys Cloud went live on September 10, 2026.
Amazon Connect (Aws) holds this technology contract with Los Angeles County Employees Retirement Assn.
Term as filed: 2020 through 2026.
See who decides the next one before it's bid.
Get pre-RFPs freeFree account · 30-second setup · No credit card
Contract details
- Contract type
- Technology
- Document date
- November 3, 2026
- Term
- 2020 through 2026
- Vendor
- Amazon Connect (Aws)
- Source document
- Los Angeles County Employees Retirement Association AgendaPacket Operations Oversight Committee and Board of Retirement Meeting 2026-11-04 (AgendaPacket)
More Los Angeles County Employees Retirement Assn contracts
Questions about this contract
Who was awarded the technology contract by Los Angeles County Employees Retirement Assn?
Amazon Connect (Aws) was awarded this technology contract by Los Angeles County Employees Retirement Assn, as recorded on November 3, 2026.
What type of contract is this?
This is a Technology contract, documented as a agendapacket record.
Where was this contract approved?
This contract appears in Los Angeles County Employees Retirement Association AgendaPacket Operations Oversight Committee and Board of Retirement Meeting 2026-11-04 (AgendaPacket), dated November 3, 2026 from Los Angeles County Employees Retirement Assn. Civic IQ extracts contract records directly from agency meeting documents and solicitations.
What is Los Angeles County Employees Retirement Assn currently buying?
Explore Los Angeles County Employees Retirement Assn's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.