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GuideHouse Continues HACLA Customer Contact Center Assessment

Housing Authority of the city of Los Angeles logoHousing Authority of the city of Los Angeles
Document date
Nov 9, 2026

The 30-second brief

What it covers

HACLA is continuing a Customer Contact Center assessment with GuideHouse to evaluate customer service performance and identify program efficiencies. The assessment is expected to be completed by the fourth quarter of 2026; no contract amount is stated.

Who holds it

GUIDEHOUSE holds this consulting contract with Housing Authority of the city of Los Angeles. Its other public contracts on record include work for Kalamazoo County and Cook County.

What happens next

Term as filed: Ongoing during Q3 2026; assessment expected to be completed by Q4 2026.

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Contract details

Contract type
Consulting
Document date
November 9, 2026
Term
Ongoing during Q3 2026; assessment expected to be completed by Q4 2026
Vendor
GUIDEHOUSE
Agency
Housing Authority of the city of Los Angeles
Source document
Housing Authority of the City of Los Angeles Report Vision Plan Update: 3rd Quarter 2026 Indicator Report & Data Visualization 2026-11-12 (Report)

GUIDEHOUSE's other public contracts

Kalamazoo County, MichiganCounty Works With Guidehouse on ARPA Funds · Nov 4, 2026UndisclosedCook County, IllinoisCook County Health Reviews Guidehouse Recruitment Update · Oct 29, 2026UndisclosedCook County, IllinoisCook County Health Reviews Guidehouse Recruitment Engagement · Oct 21, 2026UndisclosedThe Maryland-National Capital Park And Planning Commission, MarylandGuidehouse Selected as ERP Implementation Partner · Oct 21, 2026UndisclosedFairfax County, VirginiaGuidehouse Consulting on Northern Virginia AI Strategy · Oct 20, 2026UndisclosedAll GUIDEHOUSE contractsVendor profile

More Housing Authority of the city of Los Angeles contracts

City of Los AngelesHACLA Approves $31.34 Million Measure A Housing MOU · Nov 9, 2026Crenshaw Crossing LLCCo-General Partner Supports Affordable Housing Project · Nov 9, 2026UndisclosedBerkadia Commercial Mortgage LLCBerkadia Named Permanent Lender For Phase S6 · Nov 9, 2026Lument Real Estate Capital LLCKey to Housing Plans $54 Million Lument Mortgage · Nov 9, 2026Abode CommunitiesAbode Communities Approved as Wilshire Project Lead Developer · Nov 9, 2026UndisclosedAll Housing Authority of the city of Los Angeles activityAgency profile

Questions about this contract

Who was awarded the consulting contract by Housing Authority of the city of Los Angeles?

GUIDEHOUSE was awarded this consulting contract by Housing Authority of the city of Los Angeles, as recorded on November 9, 2026.

What type of contract is this?

This is a Consulting contract, documented as a report record.

Where was this contract approved?

This contract appears in Housing Authority of the City of Los Angeles Report Vision Plan Update: 3rd Quarter 2026 Indicator Report & Data Visualization 2026-11-12 (Report), dated November 9, 2026 from Housing Authority of the city of Los Angeles. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does GUIDEHOUSE hold?

GUIDEHOUSE may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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