Harlem Hospital Center Awards Technology Contract to Optuminsight Inc (October 2023)
Harlem Hospital CenterPublic Hospital · New York, NY- Disclosed value
- Not to exceed $145,593,595
- From agenda
- Approved
- Oct 16, 2023
The 30-second brief
NYC Health + Hospitals’ Finance Committee approved a five-year contact center services contract with OptumInsight, Inc. for an amount not to exceed $145.6 million. The agreement will upgrade the System’s ambulatory care contact center technology, incorporate AI and performance‑based KPIs, and support high call volumes starting October 1, 2023.
Optuminsight Inc holds this technology contract with Harlem Hospital Center. Its other public contracts on record include work for San Bernardino County and Monterey County.
Term as filed: Initial term of three years with two one-year options (total potential five years), anticipated start date October 1, 2023.
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Contract details
- Contract type
- Technology
- Amount
- Not to exceed $145,593,595
- Document date
- October 16, 2023
- Term
- Initial term of three years with two one-year options (total potential five years), anticipated start date October 1, 2023
- Vendor
- Optuminsight Inc
- Agency
- Harlem Hospital Center
- Source document
- NYC Health + Hospitals Finance Committee Meeting Agenda October 2023 (Agenda)
Optuminsight Inc's other public contracts
More Harlem Hospital Center contracts
Questions about this contract
Who was awarded the technology contract by Harlem Hospital Center?
Optuminsight Inc was awarded this technology contract by Harlem Hospital Center, as recorded on October 16, 2023. The contract value is Not to exceed $145,593,595.
How much is the Optuminsight Inc contract with Harlem Hospital Center worth?
The Optuminsight Inc contract with Harlem Hospital Center is valued at Not to exceed $145,593,595, covering technology work.
What type of contract is this?
This is a Technology contract, documented as a agenda record, structured as a not-to-exceed (ceiling) agreement.
Where was this contract approved?
This contract appears in NYC Health + Hospitals Finance Committee Meeting Agenda October 2023 (Agenda), dated October 16, 2023 from Harlem Hospital Center. Civic IQ extracts contract records directly from agency meeting documents and solicitations.
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What other contracts does Optuminsight Inc hold?
Optuminsight Inc may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.
What is Harlem Hospital Center currently buying?
Explore Harlem Hospital Center's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.