Freshworks ITSM Contract Amended for Additional Funds
City of BellevueCity · Bellevue, WA- Disclosed value
- Additional $139,014.32 plus applicable taxes; total not to exceed $757,107.87 plus taxes
- From agenda
- Document date
- Apr 28, 2026
The 30-second brief
Bellevue is set to amend its five-year SaaS agreement with Freshworks Inc., adding $139,014.32 and raising the total contract value to $757,107.87 plus taxes. The cloud-based platform supports IT Service Management and Customer Service Management across the city.
Freshworks Inc holds this technology contract with City of Bellevue. Its other public contracts on record include work for Arlington village and Erie City SD.
Term as filed: 5-year Software as a Service agreement (ongoing).
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Contract details
- Contract type
- Technology
- Amount
- Additional $139,014.32 plus applicable taxes; total not to exceed $757,107.87 plus taxes
- Document date
- April 28, 2026
- Term
- 5-year Software as a Service agreement (ongoing)
- Vendor
- Freshworks Inc
- Agency
- City of Bellevue
- Source document
- City of Bellevue City Council Regular Meeting Agenda April 28 2026 (Agenda)
Freshworks Inc's other public contracts
More City of Bellevue contracts
Questions about this contract
Who was awarded the technology contract by City of Bellevue?
Freshworks Inc was awarded this technology contract by City of Bellevue, as recorded on April 28, 2026. The contract value is Additional $139,014.32 plus applicable taxes; total not to exceed $757,107.87 plus taxes.
How much is the Freshworks Inc contract with City of Bellevue worth?
The Freshworks Inc contract with City of Bellevue is valued at Additional $139,014.32 plus applicable taxes; total not to exceed $757,107.87 plus taxes, covering technology work.
What type of contract is this?
This is a Technology contract, documented as a agenda record, structured as a not-to-exceed (ceiling) agreement.
Where was this contract approved?
This contract appears in City of Bellevue City Council Regular Meeting Agenda April 28 2026 (Agenda), dated April 28, 2026 from City of Bellevue. Civic IQ extracts contract records directly from agency meeting documents and solicitations.
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What other contracts does Freshworks Inc hold?
Freshworks Inc may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.
What is City of Bellevue currently buying?
Explore City of Bellevue's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.