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City Recoups Overbilled Parking Collections from Penn Credit

City of West Palm Beach logoCity of West Palm Beach
Document date
May 6, 2021

The 30-second brief

What it covers

The City of West Palm Beach corrected its contract with collection agency Penn Credit after discovering the firm was charging a flat 20% fee rather than the contracted 15% and 19.5% rates based on account age. Finance worked with Penn Credit to adjust billing and recovered overpayments from 2016 through 2018.

Who holds it

Penn Credit holds this financial services contract with City of West Palm Beach. Its other public contracts on record include work for Rowan College of South Jersey and City of Mount Rainier.

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Contract details

Contract type
Financial Services
Document date
May 6, 2021
Vendor
Penn Credit
Agency
City of West Palm Beach
Source document
west_palm_beach_parking_enforcement_post_audit_rep.pdf (Report)

Penn Credit's other public contracts

Rowan College of South Jersey, New JerseyRCSJ Authorizes Penn Credit Student Loan Collections · Jun 16, 2026$50KCity of Mount Rainier, MarylandPenn Credit Provides Notice Processing for Parking Program · Mar 3, 2026UndisclosedCity of Mount Rainier, MarylandPenn Credit Processing Parking Notices for City · Mar 3, 2026UndisclosedBorough of Lincoln Park, New JerseyExpired Penn Credit Court Collections Contract Triggers New RFP · Feb 17, 2026UndisclosedCity of Mount Rainier, MarylandPenn Credit Provides Notice Mailing Services for Parking Enforcement · Feb 3, 2026UndisclosedAll Penn Credit contractsVendor profile

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Questions about this contract

Who was awarded the financial services contract by City of West Palm Beach?

Penn Credit was awarded this financial services contract by City of West Palm Beach, as recorded on May 6, 2021.

What type of contract is this?

This is a Financial Services contract, documented as a report record.

Where was this contract approved?

This contract appears in west_palm_beach_parking_enforcement_post_audit_rep.pdf (Report), dated May 6, 2021 from City of West Palm Beach. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Penn Credit hold?

Penn Credit may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is City of West Palm Beach currently buying?

Explore City of West Palm Beach's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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