County to Implement EVA AI Call System for Benefits

Dutchess County’s Department of Community and Family Services will implement EVA, an AI-powered call system, to handle temporary assistance inquiries and streamline the intake process in up to 65 languages. The technology is expected to shorten calls and improve client satisfaction for thousands of SNAP cases each month.

Scope & details

The full contract record, as filed.

Contract type

TECHNOLOGY

Document type

Transcript

Source document

Dutchess County State of the County Address March 2026

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Dutchess County Transportation Council?

EVA was awarded this technology contract by Dutchess County Transportation Council, as recorded on March 3, 2026.

What type of contract is this?

This is a Technology contract, documented as a transcript record.

Where was this contract approved?

This contract appears in Dutchess County State of the County Address March 2026 (Transcript), dated March 3, 2026 from Dutchess County Transportation Council. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does EVA hold?

EVA may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Dutchess County Transportation Council currently buying?

Explore Dutchess County Transportation Council's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

View Dutchess County Transportation Council's profile