Dutchess County State of the County Address March 2026
County to Implement EVA AI Call System for Benefits
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Description
Dutchess County’s Department of Community and Family Services will implement EVA, an AI-powered call system, to handle temporary assistance inquiries and streamline the intake process in up to 65 languages. The technology is expected to shorten calls and improve client satisfaction for thousands of SNAP cases each month.
Contract Details
Vendor
EVA
Agency
Dutchess County Transportation Council, NY
Contract Type
TECHNOLOGY
Document Date
March 3, 2026
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