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Two-Year $238K Twilio Communications Services Contract Proposed

City of Pittsburgh logoCity of Pittsburgh
Disclosed value
Not to exceed $238,325 over 2 years
From agenda
Document date
Dec 22, 2025
Term
2 years

The 30-second brief

What it covers

City Council is considering a two-year, $238,325 agreement with Twilio to provide internet-based communications services for customer engagement. The contract, approved via a waiver of competitive process, will support messaging and communication tools across City services.

Who holds it

TWILIO holds this technology contract with City of Pittsburgh. Its other public contracts on record include work for Long Beach Public Library District and Victor Valley College.

What happens next

Term as filed: 2 years.

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Contract details

Contract type
Technology
Amount
Not to exceed $238,325 over 2 years
Document date
December 22, 2025
Term
2 years
Vendor
TWILIO
Agency
City of Pittsburgh
Source document
city_of_pittsburgh_standing_committee_meeting_agen.pdf (Agenda)

TWILIO's other public contracts

Long Beach Public Library District, New YorkLibrary Advances Planned Twilio Text Messaging Service · Oct 19, 2026UndisclosedVictor Valley College, CaliforniaTwilio Annual Subscription Paid by College · Oct 13, 2026$1.4KWoods Hole, Martha s Vineyard and Nantucket Steamship Authority, MassachusettsTwilio Integration Awaits Steamship Authority Acceptance · Sep 15, 2026UndisclosedSalina Library Board, KansasTwilio SMS Service Expense Listed · Sep 14, 2026$125.4Escambia County, FloridaEscambia County Plans Twilio SMS Service Purchase · Sep 10, 2026$35.3All TWILIO contractsVendor profile

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Questions about this contract

Who was awarded the technology contract by City of Pittsburgh?

TWILIO was awarded this technology contract by City of Pittsburgh, as recorded on December 22, 2025. The contract value is Not to exceed $238,325 over 2 years.

How much is the TWILIO contract with City of Pittsburgh worth?

The TWILIO contract with City of Pittsburgh is valued at Not to exceed $238,325 over 2 years, covering technology work.

What type of contract is this?

This is a Technology contract, documented as a agenda record, structured as a not-to-exceed (ceiling) agreement.

Where was this contract approved?

This contract appears in city_of_pittsburgh_standing_committee_meeting_agen.pdf (Agenda), dated December 22, 2025 from City of Pittsburgh. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

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What other contracts does TWILIO hold?

TWILIO may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

What is City of Pittsburgh currently buying?

Explore City of Pittsburgh's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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