Baltimore City Community College Finance Committee AgendaPacket 2026-05-14
Annual IT Ticketing System Renewal with Freshworks, Inc.
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Description
Baltimore City Community College renewed a sole-source contract with Freshworks, Inc. for $58,797.60 for the college's IT ticketing system to ensure uninterrupted help desk operations from June 30, 2026 through June 29, 2027.
Contract Details
Contract Amount
$58,797.60
Vendor
FRESHWORKS INC
Agency
Baltimore City Community College, MD
Contract Type
TECHNOLOGY
Document Date
May 14, 2026
Contract Term
06/30/2026 – 06/29/2027
Renewal Date
2027-06-29
Renewal Info
Annual renewal; in continuous use since 2017 for IT help desk and workflow management.
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