Harlem Hospital Center Awards Technology Contract to Optuminsight Inc (September 2023)
Harlem Hospital CenterPublic Hospital · New York, NY- Disclosed value
- Not to exceed $145,593,595
- From agendapacket
- Approved
- Sep 28, 2023
The 30-second brief
NYC Health + Hospitals approved a contact center services contract with OptumInsight, Inc. valued at up to $145,593,595 over five years, with two optional one-year renewals. The deal combines staffing and advanced call-center technology to support rising patient call volumes and enhance access and experience.
Optuminsight Inc holds this technology contract with Harlem Hospital Center. Its other public contracts on record include work for San Bernardino County and Monterey County.
Term as filed: Initial five-year term with two one-year renewal options solely exercisable by the System.
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Contract details
- Contract type
- Technology
- Amount
- Not to exceed $145,593,595
- Document date
- September 28, 2023
- Term
- Initial five-year term with two one-year renewal options solely exercisable by the System
- Vendor
- Optuminsight Inc
- Agency
- Harlem Hospital Center
- Source document
- NYC Health + Hospitals Board of Directors Meeting Agenda Packet September 2023 (AgendaPacket)
Optuminsight Inc's other public contracts
More Harlem Hospital Center contracts
Questions about this contract
Who was awarded the technology contract by Harlem Hospital Center?
Optuminsight Inc was awarded this technology contract by Harlem Hospital Center, as recorded on September 28, 2023. The contract value is Not to exceed $145,593,595.
How much is the Optuminsight Inc contract with Harlem Hospital Center worth?
The Optuminsight Inc contract with Harlem Hospital Center is valued at Not to exceed $145,593,595, covering technology work.
What type of contract is this?
This is a Technology contract, documented as a agendapacket record, structured as a not-to-exceed (ceiling) agreement.
Where was this contract approved?
This contract appears in NYC Health + Hospitals Board of Directors Meeting Agenda Packet September 2023 (AgendaPacket), dated September 28, 2023 from Harlem Hospital Center. Civic IQ extracts contract records directly from agency meeting documents and solicitations.
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What other contracts does Optuminsight Inc hold?
Optuminsight Inc may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.
What is Harlem Hospital Center currently buying?
Explore Harlem Hospital Center's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.