OptumInsight Selected for $145.6M Contact Center Deal
Harlem Hospital CenterPublic Hospital · New York, NY- Disclosed value
- Not to exceed $145,593,595
- From agenda
- Document date
- Jul 10, 2023
The 30-second brief
NYC Health + Hospitals plans to enter into a five‑year, not‑to‑exceed $145.6 million agreement with OptumInsight, Inc. to provide ambulatory care contact center services, including AI-enabled and omnichannel capabilities. The contract features an initial three-year term with two one‑year renewal options and embeds performance metrics and MWBE participation.
Optuminsight Inc holds this technology contract with Harlem Hospital Center. Its other public contracts on record include work for San Bernardino County and Monterey County.
Term as filed: Initial term of three years with two one-year options; total potential term of five years.
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Contract details
- Contract type
- Technology
- Amount
- Not to exceed $145,593,595
- Document date
- July 10, 2023
- Term
- Initial term of three years with two one-year options; total potential term of five years
- Vendor
- Optuminsight Inc
- Agency
- Harlem Hospital Center
- Source document
- NYC Health + Hospitals Finance Committee Meeting Agenda July 2023 (Agenda)
Optuminsight Inc's other public contracts
More Harlem Hospital Center contracts
Questions about this contract
Who was awarded the technology contract by Harlem Hospital Center?
Optuminsight Inc was awarded this technology contract by Harlem Hospital Center, as recorded on July 10, 2023. The contract value is Not to exceed $145,593,595.
How much is the Optuminsight Inc contract with Harlem Hospital Center worth?
The Optuminsight Inc contract with Harlem Hospital Center is valued at Not to exceed $145,593,595, covering technology work.
What type of contract is this?
This is a Technology contract, documented as a agenda record, structured as a not-to-exceed (ceiling) agreement.
Where was this contract approved?
This contract appears in NYC Health + Hospitals Finance Committee Meeting Agenda July 2023 (Agenda), dated July 10, 2023 from Harlem Hospital Center. Civic IQ extracts contract records directly from agency meeting documents and solicitations.
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What other contracts does Optuminsight Inc hold?
Optuminsight Inc may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.
What is Harlem Hospital Center currently buying?
Explore Harlem Hospital Center's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.