Vermont RFP After Hours Answering Services 2026
Vermont State Workforce Development Board Training and Credentialing Work Group | State of VermontState · Montpelier, VT- Due
- Apr 27, 2026
- Deadline passed
- Posted
- Feb 13, 2026
- Contract term
- 3 years
- Primary contact
- Kyle Emerson
The 30-second brief
State of Vermont is seeking proposals for after-hours answering services. Services include handling calls and emails, following call tree scripts, and providing statistical reports. The contract period is three years with an option to renew for two additional twelve-month periods.
Monthly statistical reports, After Hours Answering Services
Project approach and methodology, qualifications and experience, ability to provide services within timeline, cost, success in completing similar projects
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Summary
State of Vermont is seeking proposals for after-hours answering services. Services include handling calls and emails, following call tree scripts, and providing statistical reports. The contract period is three years with an option to renew for two additional twelve-month periods.
EVALUATION CRITERIA
5- Project approach and methodology
- Qualifications and experience
- Ability to provide services within timeline
- Cost
- Success in completing similar projects
REQUIRED DELIVERABLES
Monthly statistical reports, After Hours Answering Services
REQUIRED ATTACHMENTS
14- Cover Letter
- Technical Response
- Redacted Technical Response
- References
- Price Schedule
- Signed Certificate of Compliance
- Certificate of Compliance
- Price Schedule
- Worker Classification Compliance Requirement; Subcontractor Reporting Form
- Standard State Contract
- Attachment D: Information Technology Professional Services Terms And Conditions
- Attachment E: Business Associates Agreement
- Attachment F: VTHR Standard Operating Procedures
- Attachment G: Service Level Agreement
- Submit to
- [email protected]
- Duration
- 24 months
- Scope location
- Vermont
- Reported agency
- State of Vermont
Questions about this RFP
How do I respond to this RFP from Vermont State Workforce Development Board Training and Credentialing Work Group | State of Vermont?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 27, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Kyle Emerson.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Vermont State Workforce Development Board Training and Credentialing Work Group | State of Vermont in VT, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Kyle Emerson. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Monthly statistical reports, After Hours Answering Services. Proposals should clearly address how each deliverable will be met.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Project approach and methodology, qualifications and experience, ability to provide services within timeline, cost, success in completing similar projects" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Vermont State Workforce Development Board Training and Credentialing Work Group | State of Vermont?
All active and historical solicitations from Vermont State Workforce Development Board Training and Credentialing Work Group | State of Vermont are tracked and searchable. As a state agency, Vermont State Workforce Development Board Training and Credentialing Work Group | State of Vermont regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover Letter, Technical Response, Redacted Technical Response, References, Price Schedule, Signed Certificate of Compliance, Certificate of Compliance, Price Schedule, Worker Classification Compliance. Review the full document from Vermont State Workforce Development Board Training and Credentialing Work Group | State of Vermont for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Vermont. Review the full solicitation for detailed scope requirements.