Scott County Managed Services Service Desk RFP 2026
Scott CountyCounty · Shakopee, MN- Due
- Mar 18, 2026
- Deadline passed
- Posted
- Feb 17, 2026
- Contract term
- 3 years
- Primary contact
- Kelly Durkin-Loo
- (952) 496-8156
The 30-second brief
Scott County is seeking proposals for Information Technology Managed Services – Service Desk to serve as a Service Desk partner in the delivery of Tier 1 IT services. The RFP outlines the nature and scope of the services required, proposal organization, conditions for submittal, and evaluation criteria.
Service Desk Managed Services, Proposal, Cost proposal, Insurance certificates, Sample contract acknowledgment
Service Experience (50%), Understanding of Services (20%), Approach (10%), Cost (20%)
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Summary
Scott County is seeking proposals for Information Technology Managed Services – Service Desk to serve as a Service Desk partner in the delivery of Tier 1 IT services.
The RFP outlines the nature and scope of the services required, proposal organization, conditions for submittal, and evaluation criteria.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
5- Service Desk Managed Services
- Proposal
- Cost proposal
- Insurance certificates
- Sample contract acknowledgment
REQUIRED ATTACHMENTS
Exhibit A: Sample Contract, Exhibit B: Incident SLAS
- Submit to
- Scott County Government Center, 200 Fourth Avenue West, Shakopee, Minnesota 55379-1220
- Scope location
- Shakopee, Minnesota
Questions about this RFP
How do I respond to this RFP from Scott County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 18, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Scott County Government Center, 200 Fourth Avenue West, Shakopee, Minnesota 55379-1220. For questions, contact Kelly Durkin-Loo.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Scott County in MN, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Kelly Durkin-Loo at (952) 496-8156. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Service Desk Managed Services, Proposal, Cost proposal, Insurance certificates, Sample contract acknowledgment. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Service Experience (50%), Understanding of Services (20%), Approach (10%), Cost (20%)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Scott County?
All active and historical solicitations from Scott County are tracked and searchable. As a county agency, Scott County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Exhibit A: Sample Contract, Exhibit B: Incident SLAS. Review the full document from Scott County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Shakopee, Minnesota. Review the full solicitation for detailed scope requirements.