New Mexico Human Services Department RFP 27-630-7901-0007 - Crisis and Access Line Services
New Mexico Health Care Authority | State of New MexicoState · Santa Fe, NM- Due
- Sep 30, 2026
- Deadline passed
- Posted
- Aug 17, 2026
- Primary contact
- Tami Spellbring
Get notified when New Mexico Health Care Authority | State of New Mexico posts the next one.
Get alerts freeFree account · 30-second setup · No credit card
Summary
The New Mexico Health Care Authority seeks a qualified organization to operate New Mexico’s statewide behavioral health crisis contact center.
The selected contractor will provide a reliable, clinically sound, and accessible telephonic crisis response system available 24 hours a day, 7 days a week, 365/366 days of the year. Services include live access to trained behavioral health professionals through phone, chat, and text for individuals experiencing mental health, substance use, emotional distress, or other behavioral health crises. Services must align with National 988 Suicide & Crisis Lifeline standards and integrate with the broader crisis continuum across New Mexico. The submission deadline is September 30, 2026, with a notice of interest deadline on September 14, 2026.
- Submit to
- https://newmexicohsd.bonfirehub.com/opportunities/249368
- Scope location
- New Mexico
- Reported agency
- New Mexico Human Services Department
Questions about this RFP
How do I respond to this RFP from New Mexico Health Care Authority | State of New Mexico?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 30, 2026. Submissions should be delivered to: https://newmexicohsd.bonfirehub.com/opportunities/249368. For questions, contact Tami Spellbring.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including New Mexico Health Care Authority | State of New Mexico in NM, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Tami Spellbring. Questions and answers are typically shared with all prospective bidders.
Show 3 more questions
Where can I find more RFPs from New Mexico Health Care Authority | State of New Mexico?
All active and historical solicitations from New Mexico Health Care Authority | State of New Mexico are tracked and searchable. As a state agency, New Mexico Health Care Authority | State of New Mexico regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from New Mexico Health Care Authority | State of New Mexico for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: New Mexico. Review the full solicitation for detailed scope requirements.