Nassau Health Care Corporation Comprehensive Patient Access & Managed Call Center Solution RFP 003-2026
Nassau University Medical Center, East Meadow, NY·Public Hospital
Track Nassau University Medical Center solicitations
Get alerted when Nassau University Medical Center posts a new RFP, and see the pre-RFP signals months before it publishes.
- Reported Agency
- Nassau Health Care Corporation
- Submission Address
- East Meadow, NY
SUMMARY
Nassau Health Care Corporation seeks a vendor for a tech-enabled patient access and managed call center ecosystem for Nassau University Medical Center. The solution includes staffing, technology platforms, and AI-enabled engagement.
EVALUATION CRITERIA
Vendor experience and healthcare expertise, Patient experience and service excellence methodologies, Operational capabilities and staffing model, Technology and integration capabilities, Reporting and analytics capabilities, Quality assurance and workforce management methodologies, Implementation approach and timeline, Cost effectiveness and overall value, Demonstrated healthcare performance outcomes and references, Understanding of NHCC mission
REQUIRED DELIVERABLES
Fully operational healthcare call center, Operational implementation and onboarding support, Reporting dashboards and analytics tools, Quality assurance and workforce management programs, Patient satisfaction and feedback methodologies, Training materials, Business continuity and disaster recovery procedures, Ongoing operational support services
REQUIRED ATTACHMENTS
MWBE Utilization Plan, Disclosure of Prior Non-Responsibility Determinations, Affirmation of Understanding of an Agreement, Certificate of Insurance
REQUIRED STAFFING ROLES
Team Lead, supplemental staffing, operational leadership, clinical liaison team
This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. The next one doesn't have to get away.
Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from Nassau University Medical Center?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 8, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: East Meadow, NY.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Vendor experience and healthcare expertise, Patient experience and service excellence methodologies, Operational capabilities and staffing model, Technology and integration capabilities, Reporting and..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Nassau University Medical Center?
All active and historical solicitations from Nassau University Medical Center are tracked and searchable. As a public hospital agency, Nassau University Medical Center regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: MWBE Utilization Plan, Disclosure of Prior Non-Responsibility Determinations, Affirmation of Understanding of an Agreement, Certificate of Insurance. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Nassau University Medical Center for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Nassau University Medical Center in NY, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Team Lead, supplemental staffing, operational leadership, clinical liaison team. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Fully operational healthcare call center, Operational implementation and onboarding support, Reporting dashboards and analytics tools, Quality assurance and workforce management programs, Patient satisfaction and feedback methodologies, Training materials, Business continuity and disaster recovery p. Proposals should clearly address how each deliverable will be met.
Bring us your territory.
We'll show you what is forming.
B2G and SLED sales intelligence. Surface government procurement signals from 100,000+ state, local, and education agencies months before the RFP.