Nassau Health Care Corporation Managed Call Center Solution RFP 004-2026
Nassau University Medical Center, East Meadow, NY·Public Hospital
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- Reported Agency
- Nassau Health Care Corporation
- Scope Location
- East Meadow, NY
- Submission Address
- [email protected]
SUMMARY
Nassau Health Care Corporation is procuring a tech-enabled managed call center solution for Nassau University Medical Center, including a technology platform and supplemental staffing. Proposals are due July 1, 2026.
EVALUATION CRITERIA
Cost effectiveness and financial value (50%), Vendor expertise and quality of proposed solution (50%)
REQUIRED DELIVERABLES
Fully operational healthcare call center, Operational implementation and onboarding support, Reporting dashboards and analytics tools, Quality assurance and workforce management programs, Patient satisfaction and feedback methodologies, Training materials, Business continuity and disaster recovery procedures, Ongoing operational support services
REQUIRED ATTACHMENTS
MWBE Utilization Plan (Appendix I), Disclosure of Prior Non-Responsibility Determinations, Affirmation of Understanding of an Agreement
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from Nassau University Medical Center?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is July 1, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected].
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Cost effectiveness and financial value (50%), Vendor expertise and quality of proposed solution (50%)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Nassau University Medical Center?
All active and historical solicitations from Nassau University Medical Center are tracked and searchable. As a public hospital agency, Nassau University Medical Center regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: MWBE Utilization Plan (Appendix I), Disclosure of Prior Non-Responsibility Determinations, Affirmation of Understanding of an Agreement. Review the full document from Nassau University Medical Center for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Nassau University Medical Center in NY, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: East Meadow, NY. Review the full solicitation for detailed scope requirements.
What are the key deliverables?
The solicitation specifies the following deliverables: Fully operational healthcare call center, Operational implementation and onboarding support, Reporting dashboards and analytics tools, Quality assurance and workforce management programs, Patient satisfaction and feedback methodologies, Training materials, Business continuity and disaster recovery p. Proposals should clearly address how each deliverable will be met.
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