Municipality of Anchorage - Customer Information System Replacement - RFP 2026P044 (2026)
Anchorage municipalityCity · Anchorage, AK- Due
- Oct 1, 2026
- Deadline passed
- Posted
- Aug 17, 2026
- Primary contact
- Kim Ovsepyan
- (907) 343-4590
The 30-second brief
The Municipality of Anchorage is seeking proposals from qualified vendors to provide a modern, secure, scalable, and fully integrated Customer Information System (CIS) solution and associated professional services for the Anchorage Water and Wastewater Utility (AWWU). The new CIS platform will support customer service, billing, meter data integration, payment processing, collections, reporting, customer engagement, and future AMI and digital initiatives, replacing the existing legacy Hansen Banner platform. The scope includes software licensing or subscription services, implementation, system integration, data migration (minimum 3 years of billing, meter reading, and finance history), testing, training, go-live support, and 16 weeks of post go-live support. Proposals are due by October 1, 2026, at 12:00 PM Local Time, with a pre-proposal conference scheduled for August 31, 2026, and questions due by September 1, 2026.
Customer Information & Utility Billing System, Mobile Workforce Management, Cashiering Solution, Implementation Services
Company Background and Experience (10), Implementation Approach (10), Software Maintenance & Support (10), Functional Capability (20), Technical Capability (20), References (10), Cost (20)
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Summary
The Municipality of Anchorage is seeking proposals from qualified vendors to provide a modern, secure, scalable, and fully integrated Customer Information System (CIS) solution and associated professional services for the Anchorage Water and Wastewater Utility (AWWU).
The new CIS platform will support customer service, billing, meter data integration, payment processing, collections, reporting, customer engagement, and future AMI and digital initiatives, replacing the existing legacy Hansen Banner platform. The scope includes software licensing or subscription services, implementation, system integration, data migration (minimum 3 years of billing, meter reading, and finance history), testing, training, go-live support, and 16 weeks of post go-live support. Proposals are due by October 1, 2026, at 12:00 PM Local Time, with a pre-proposal conference scheduled for August 31, 2026, and questions due by September 1, 2026.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
4- Customer Information & Utility Billing System
- Mobile Workforce Management
- Cashiering Solution
- Implementation Services
REQUIRED ATTACHMENTS
13- Letter of Transmittal
- Sample Contract changes
- Worksheet A Functional Requirements
- Worksheet B Technical Requirements
- Worksheet C Interface Experience
- Worksheet D Pricing
- Worksheet E Staffing Matrix
- Worksheet F Proposal Checklist
- Training Course List
- Test Scripts
- Training Guides
- Service Level Agreement
- Release Notes
REQUIRED STAFFING
5- Submit to
- https://www.bidexpress.com
- Scope location
- Anchorage, AK
- Reported agency
- Municipality of Anchorage
Questions about this RFP
How do I respond to this RFP from Anchorage municipality?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 1, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://www.bidexpress.com. For questions, contact Kim Ovsepyan.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Anchorage municipality in AK, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Kim Ovsepyan at (907) 343-4590. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Project Management, Implementation Services, Customer Support, Sales, Research & Development. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Customer Information & Utility Billing System, Mobile Workforce Management, Cashiering Solution, Implementation Services. Proposals should clearly address how each deliverable will be met.
Show 4 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Company Background and Experience (10), Implementation Approach (10), Software Maintenance & Support (10), Functional Capability (20), Technical Capability (20), References (10), Cost (20)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Anchorage municipality?
All active and historical solicitations from Anchorage municipality are tracked and searchable. As a city agency, Anchorage municipality regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Letter of Transmittal, Sample Contract changes, Worksheet A Functional Requirements, Worksheet B Technical Requirements, Worksheet C Interface Experience, Worksheet D Pricing, Worksheet E Staffing Mat. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Anchorage municipality for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Anchorage, AK. Review the full solicitation for detailed scope requirements.