Mott Community College Cloud-Based Ticketing System Software RFP 2025
Mott Community CollegeHigher Ed · Flint, MI- Due
- Dec 19, 2025
- Deadline passed
The 30-second brief
Mott Community College (MCC) is seeking proposals from qualified vendors for a comprehensive, cloud-based ticketing system software. The system will be utilized internally by Information Technology Services (ITS) to manage and track customer support requests, help desk tickets, and internal tasks. The RFP outlines requirements for system capabilities, integration, and cloud hosting. A pre-bid meeting is scheduled to take place via Zoom. Proposals must be submitted by the deadline of December 19, 2025, at 10:00 AM.
Cloud-based ticketing system software
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Summary
Mott Community College (MCC) is seeking proposals from qualified vendors for a comprehensive, cloud-based ticketing system software.
The system will be utilized internally by Information Technology Services (ITS) to manage and track customer support requests, help desk tickets, and internal tasks. The RFP outlines requirements for system capabilities, integration, and cloud hosting. A pre-bid meeting is scheduled to take place via Zoom. Proposals must be submitted by the deadline of December 19, 2025, at 10:00 AM.
REQUIRED DELIVERABLES
Cloud-based ticketing system software
- Scope location
- Pre-Bid will take place via Zoom: https://mcc-edu.zoom.us/j/87349843144?pwd=RbMAuQOnQcmLU4PDWpjsqnlq
Questions about this RFP
How do I respond to this RFP from Mott Community College?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 19, 2025. The solicitation specifies required deliverables that must be addressed in your response.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Mott Community College in MI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What are the key deliverables?
The solicitation specifies the following deliverables: Cloud-based ticketing system software. Proposals should clearly address how each deliverable will be met.
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Where can I find more RFPs from Mott Community College?
All active and historical solicitations from Mott Community College are tracked and searchable. As a higher ed agency, Mott Community College regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Mott Community College for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Pre-Bid will take place via Zoom: https://mcc-edu.zoom.us/j/87349843144?pwd=RbMAuQOnQcmLU4PDWpjsqnlq. Review the full solicitation for detailed scope requirements.