Los Angeles World Airports Proprietary Guest Satisfaction Survey RFP 2026
Los Angeles World AirportsAirport Authority · Los Angeles, CA- Due
- Jul 9, 2026
- Deadline passed
- Primary contact
- Ashley Frierson
The 30-second brief
Los Angeles World Airports (LAWA) is seeking a contractor to design, administer, and analyze guest satisfaction surveys to assess passenger experience and improve service quality. Proposals are due by July 9, 2026.
Statistically valid data, Actionable insights, Survey reports
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Summary
Los Angeles World Airports (LAWA) is seeking a contractor to design, administer, and analyze guest satisfaction surveys to assess passenger experience and improve service quality. Proposals are due by July 9, 2026.
REQUIRED DELIVERABLES
3- Statistically valid data
- Actionable insights
- Survey reports
- Submit to
- 7301 World Way West, 4th floor, Los Angeles, CA, 90045
- Scope location
- Los Angeles, CA
Questions about this RFP
How do I respond to this RFP from Los Angeles World Airports?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is July 9, 2026. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: 7301 World Way West, 4th floor, Los Angeles, CA, 90045. For questions, contact Ashley Frierson.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Los Angeles World Airports in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Ashley Frierson. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Statistically valid data, Actionable insights, Survey reports. Proposals should clearly address how each deliverable will be met.
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Where can I find more RFPs from Los Angeles World Airports?
All active and historical solicitations from Los Angeles World Airports are tracked and searchable. As a airport authority agency, Los Angeles World Airports regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Los Angeles World Airports for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Los Angeles, CA. Review the full solicitation for detailed scope requirements.