Haralson County Phone and Circuit Services RFP 2026 - Managed Phone Services and Support
Haralson CountyCounty · Haralson County, GA- Due
- Oct 27, 2026
- Due today
- Posted
- Sep 25, 2026
- Contract term
- 3 years
- Primary contact
- Julia Watson
- (770) 646-2002
The 30-second brief
Haralson County seeks proposals from qualified organizations to provide managed phone services, circuit services, and ongoing support for local government operations over a three-year contract term beginning January 1, 2027. The scope encompasses approximately 165 phone extensions, 62 DIDs, 12 fax services, SMTP relay, 100Mbps internet connection at the 911 center, dedicated primary circuit for voice traffic, redundant circuits, call flows, customer service records, local service requests, VLAN configuration, CPE for quality control, Polycom handset support, ATA devices, auto attendant, hunt groups, presence features, and long distance charges. A mandatory virtual MS Teams pre-proposal Q&A meeting is scheduled for October 2, 2026, with an email invitation deadline of September 30, 2026. Proposals are due by October 27, 2026 at 12:00 PM EST. Evaluation criteria include industry expertise and experience, customer service quality, previous relevant experience, phone system offering and support, reporting capabilities, financial considerations, creative value-add solutions, and backup, business continuity, and disaster recovery plans.
Industry expertise and experience, Demonstrated customer service quality and support, Previous relevant experience, Phone system offering and phone support, Reporting capabilities, Financial considerations, Creative solutions for Value-Add offerings, Backup, Business Continuity and Disaster Recovery Plans
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Summary
Haralson County seeks proposals from qualified organizations to provide managed phone services, circuit services, and ongoing support for local government operations over a three-year contract term beginning January 1, 2027.
The scope encompasses approximately 165 phone extensions, 62 DIDs, 12 fax services, SMTP relay, 100Mbps internet connection at the 911 center, dedicated primary circuit for voice traffic, redundant circuits, call flows, customer service records, local service requests, VLAN configuration, CPE for quality control, Polycom handset support, ATA devices, auto attendant, hunt groups, presence features, and long distance charges. A mandatory virtual MS Teams pre-proposal Q&A meeting is scheduled for October 2, 2026, with an email invitation deadline of September 30, 2026. Proposals are due by October 27, 2026 at 12:00 PM EST. Evaluation criteria include industry expertise and experience, customer service quality, previous relevant experience, phone system offering and support, reporting capabilities, financial considerations, creative value-add solutions, and backup, business continuity, and disaster recovery plans.
EVALUATION CRITERIA
9- Industry expertise and experience
- Demonstrated customer service quality and support
- Previous relevant experience
- Phone system offering and phone support
- Reporting capabilities
- Financial considerations
- Creative solutions for Value-Add offerings
- Backup
- Business Continuity and Disaster Recovery Plans
- Submit to
- 155 Van Wert Street, Buchanan, GA 30113
- Scope location
- Buchanan, GA
Questions about this RFP
How do I respond to this RFP from Haralson County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 27, 2026. Submissions should be delivered to: 155 Van Wert Street, Buchanan, GA 30113. For questions, contact Julia Watson.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Haralson County in GA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Julia Watson at (770) 646-2002. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Industry expertise and experience, Demonstrated customer service quality and support, Previous relevant experience, Phone system offering and phone support, Reporting capabilities, Financial considera..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Haralson County?
All active and historical solicitations from Haralson County are tracked and searchable. As a county agency, Haralson County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of October 27, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Haralson County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Buchanan, GA. Review the full solicitation for detailed scope requirements.