Gwinnett County Emergency Medical Patient Billing Services, RFP RP028-26 - GCFES
Gwinnett County, Gwinnett County, GA·County
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- Primary Contact
- Diana Turner · (770) 822-8727
- Contract Term
- 1 year
- Duration
- 12 months
- Scope Location
- Lawrenceville, GA
- Submission Address
- Gwinnett County Financial Services - Purchasing Division, 2nd Floor, 75 Langley Drive, Lawrenceville, Georgia 30046
SUMMARY
Gwinnett County Fire and Emergency Services (GCFES) is soliciting proposals for a comprehensive emergency medical billing and records management system that integrates with ESO Solutions field reporting. The contractor will provide emergency medical services electronic billing, software/hardware, master files, invoice tracking, accounts receivable (AR) management, cash management, financial reports, and patient payment portal access. The annual call volume is approximately 95,000 with 48,500 medical transports across 437 square miles in Gwinnett County, Georgia. Proposals are due by October 7, 2026, at 2:50 P.M. local time. A question deadline is set for September 24, 2026. The contract term is one year with four (4) additional one-year renewal options.
EVALUATION CRITERIA
Qualifications, Personnel, and Company Experience (30), Service Requirements (35), HIPAA and Compliance with Laws and Policies (10), References (20), Cost (5), Optional Interview (20)
REQUIRED ATTACHMENTS
Proposal Fee Schedule, Service Provider Information, References, Code of Ethics Affidavit, Contractor Affidavit
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from Gwinnett County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 7, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Gwinnett County Financial Services - Purchasing Division, 2nd Floor, 75 Langley Drive, Lawrenceville, Georgia 30046. For questions, contact Diana Turner.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Qualifications, Personnel, and Company Experience (30), Service Requirements (35), HIPAA and Compliance with Laws and Policies (10), References (20), Cost (5), Optional Interview (20)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Gwinnett County?
All active and historical solicitations from Gwinnett County are tracked and searchable. As a county agency, Gwinnett County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of October 7, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Proposal Fee Schedule, Service Provider Information, References, Code of Ethics Affidavit, Contractor Affidavit. Review the full document from Gwinnett County for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Gwinnett County in GA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Diana Turner at (770) 822-8727. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Lawrenceville, GA. Review the full solicitation for detailed scope requirements.
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