Great Lakes Water Authority Complaint Management Software and Implementation Services RFP - REQ-0007996
Great Lakes Water AuthorityUtility District · Detroit, MI- Due
- Mar 31, 2026
- Deadline passed
- Posted
- Feb 9, 2026
The 30-second brief
The Great Lakes Water Authority seeks a digital platform to manage union grievances and employee complaints, replacing manual records. The project includes software implementation, process definition, and staff training by March 31, 2026.
Digital platform, Internal process definition, Training
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Summary
The Great Lakes Water Authority seeks a digital platform to manage union grievances and employee complaints, replacing manual records. The project includes software implementation, process definition, and staff training by March 31, 2026.
REQUIRED DELIVERABLES
3- Digital platform
- Internal process definition
- Training
- Scope location
- REQ - 0007996
Questions about this RFP
How do I respond to this RFP from Great Lakes Water Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 31, 2026. The solicitation specifies required deliverables that must be addressed in your response.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Great Lakes Water Authority in MI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What are the key deliverables?
The solicitation specifies the following deliverables: Digital platform, Internal process definition, Training. Proposals should clearly address how each deliverable will be met.
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Where can I find more RFPs from Great Lakes Water Authority?
All active and historical solicitations from Great Lakes Water Authority are tracked and searchable. As a utility district agency, Great Lakes Water Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Great Lakes Water Authority for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: REQ - 0007996. Review the full solicitation for detailed scope requirements.