Erie County - Juvenile Justice Services Case Management Platform - RFP #2026-052VF (2026)
Erie CountyCounty · Buffalo, NY- Due
- Oct 15, 2026
- Deadline passed
- Posted
- Sep 15, 2026
- Contract term
- 2 years
- Primary contact
- Gale R. Burstein
- (716) 858-6976
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THE 30-SECOND BRIEF
Erie County Department of Health is seeking proposals for a customizable case management platform to support the Juvenile Substance Use Services Coordination Program. The software will track outcomes, youth intake, case management and planning, referrals to treatment providers, diversion management, family engagement, and behavioral health screening tools for youth and adolescents under 25. Key technical requirements include HIPAA compliance, cloud-based infrastructure, Multi-Factor Authentication (MFA), role-based access control, SOC 2 Type II audit documentation, and exclusive U.S.-based data storage. Proposals are due by October 15, 2026, at 4:00 p.m., with questions due by September 22, 2026. The contract term is 2 years with potential extensions, funded up to $17,000 in the first year and $8,000 annually for subsequent years.
Case management platform, Software development, Training, Technical support, Data migration, Data extraction
Programmatic Response 30%, Technical Response 25%, Administrative Response 15%, Operational Response 15%, Financial Response 15%
SUMMARY
Erie County Department of Health is seeking proposals for a customizable case management platform to support the Juvenile Substance Use Services Coordination Program.
The software will track outcomes, youth intake, case management and planning, referrals to treatment providers, diversion management, family engagement, and behavioral health screening tools for youth and adolescents under 25. Key technical requirements include HIPAA compliance, cloud-based infrastructure, Multi-Factor Authentication (MFA), role-based access control, SOC 2 Type II audit documentation, and exclusive U.S.-based data storage. Proposals are due by October 15, 2026, at 4:00 p.m., with questions due by September 22, 2026. The contract term is 2 years with potential extensions, funded up to $17,000 in the first year and $8,000 annually for subsequent years.
EVALUATION CRITERIA
5- Programmatic Response 30%
- Technical Response 25%
- Administrative Response 15%
- Operational Response 15%
- Financial Response 15%
REQUIRED DELIVERABLES
6- Case management platform
- Software development
- Training
- Technical support
- Data migration
- Data extraction
REQUIRED ATTACHMENTS
8- Schedule A: Proposer Certification
- Schedule B: Erie County Equal Pay Certification
- Erie County MBE/WBE Certification letter
- Veteran-Owned Business documentation
- 501(c)(3) not-for-profit entity ID
- Annual audit
- List of references
- List of prime contractors and subcontractors
- Submit to
- [email protected]
- Scope location
- Buffalo, NY
Questions about this RFP
How do I respond to this RFP from Erie County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 15, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Gale R. Burstein.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Erie County in NY, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Gale R. Burstein at (716) 858-6976. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Case management platform, Software development, Training, Technical support, Data migration, Data extraction. Proposals should clearly address how each deliverable will be met.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Programmatic Response 30%, Technical Response 25%, Administrative Response 15%, Operational Response 15%, Financial Response 15%" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Erie County?
All active and historical solicitations from Erie County are tracked and searchable. As a county agency, Erie County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 2 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Schedule A: Proposer Certification, Schedule B: Erie County Equal Pay Certification, Erie County MBE/WBE Certification letter, Veteran-Owned Business documentation, 501(c)(3) not-for-profit entity ID,. Review the full document from Erie County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Buffalo, NY. Review the full solicitation for detailed scope requirements.