City of Thunder Bay RFP-2026-3 Supply and Implementation of a Customer Relationship Management (CRM) Solution
City of Thunder BayCity · Thunder Bay, ON- Due
- Mar 19, 2026
- Deadline passed
- Posted
- Feb 6, 2026
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Summary
The City of Thunder Bay, Customer Service/Service Thunder Bay, invites proposals from qualified vendors for the Supply and Implementation of a Customer Relationship Management (CRM) Solution in Thunder Bay, Ontario.
This solicitation seeks software solutions and implementation services to enhance customer service operations.
- Submit to
- https://thunderbay.bidsandtenders.ca/Module/Tenders/en/Tender/Detail/b3e31ddb-7f2f-42dc-920e-77cfa5f2d14a
- Scope location
- Thunder Bay, ON
Questions about this RFP
How do I respond to this RFP from City of Thunder Bay?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 19, 2026. Submissions should be delivered to: https://thunderbay.bidsandtenders.ca/Module/Tenders/en/Tender/Detail/b3e31ddb-7f2f-42dc-920e-77cfa5f2d14a.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Thunder Bay in ON, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
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Where can I find more RFPs from City of Thunder Bay?
All active and historical solicitations from City of Thunder Bay are tracked and searchable. As a city agency, City of Thunder Bay regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Thunder Bay for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Thunder Bay, ON. Review the full solicitation for detailed scope requirements.