City of Rogers CRM Software System for Parks and Recreation Department RFP 2026-RFP-006
City of RogersCity · Rogers, AR- Due
- Jun 16, 2026
- Deadline passed
- Posted
- May 31, 2026
- Primary contact
- Wendy Jones
- (479) 899-8870
The 30-second brief
The City of Rogers Parks and Recreation Department is soliciting proposals for a comprehensive, cloud-based Customer Relationship Management (CRM) and Recreation Management Software system. The platform will serve as a single system of record for membership management, program and activity registration, league operations, aquatics admissions, facility reservations, point-of-sale transactions, communications, waiver management, and financial reporting across facilities such as aquatics centers, athletic fields, fitness areas, and pavilions. The submission deadline is June 16, 2026, at 12:00 pm, with inquiries due by June 11, 2026. Proposals may be submitted electronically via the e-Procurement Portal or physically at the City Clerk's Office located at 301 West Chestnut Street, Rogers, AR 72756.
General Platform (20), Public Portal & Self-Service Kiosks (10), Membership Management (10), Program & Fitness Class Registration (10), League Registration (10), Communications (10), Facility Management & Rentals (10), Point of Sale (10), Waivers, Agreements & Acknowledgements (10), Staff Permissions & Administrative Tools (10), Financial Reporting & Accounting (10)
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Summary
The City of Rogers Parks and Recreation Department is soliciting proposals for a comprehensive, cloud-based Customer Relationship Management (CRM) and Recreation Management Software system.
The platform will serve as a single system of record for membership management, program and activity registration, league operations, aquatics admissions, facility reservations, point-of-sale transactions, communications, waiver management, and financial reporting across facilities such as aquatics centers, athletic fields, fitness areas, and pavilions. The submission deadline is June 16, 2026, at 12:00 pm, with inquiries due by June 11, 2026. Proposals may be submitted electronically via the e-Procurement Portal or physically at the City Clerk's Office located at 301 West Chestnut Street, Rogers, AR 72756.
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
References Template
- Submit to
- https://procurement.opengov.com/portal/rogersar
- Scope location
- Rogers, AR
Questions about this RFP
How do I respond to this RFP from City of Rogers?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 16, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://procurement.opengov.com/portal/rogersar. For questions, contact Wendy Jones.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Rogers in AR, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Wendy Jones at (479) 899-8870. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "General Platform (20), Public Portal & Self-Service Kiosks (10), Membership Management (10), Program & Fitness Class Registration (10), League Registration (10), Communications (10), Facility Manageme..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Rogers?
All active and historical solicitations from City of Rogers are tracked and searchable. As a city agency, City of Rogers regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: References Template. Review the full document from City of Rogers for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Rogers, AR. Review the full solicitation for detailed scope requirements.