City of North Las Vegas RFP 2026-024 Customer Portal & AMI Technology - 2026
City of North Las VegasCity · North Las Vegas, NV- Due
- Oct 19, 2026
- Deadline passed
- Contract term
- 3 years
- Primary contact
- Joy Yoshida
- (702) 633-1745
The 30-second brief
The City of North Las Vegas is seeking proposals from qualified vendors to provide a unified customer portal and mobile workforce management solution for the Utility Department. The project involves hosting and presenting data from Aqua Metric/Sensus and Metron water meter systems, integrating with CIS Infinity by Advanced Utility Systems and the Paymentus payment processor, and redesigning utility bills. Additionally, the scope requires a mobile work distribution system with intelligent scheduling, routing, and GPS functionality for field staff. Vendors must ensure compliance with ADA WCAG 2.1 Level AA, FBI CJIS Security Policy v6.1, PCI-DSS, and NIST standards. Proposals are due by October 19, 2026, at 1:00 P.M. local time, with a mandatory pre-proposal meeting scheduled for September 28, 2026, and a question cutoff on October 5, 2026. The contract term is three years with five one-year extension options.
Customer portal and mobile application for utility customers, Customer Portal for Water Meters, Mobile Work Distribution System for Service Order Assignments, Redesign and presentment of the current utility bill
Completeness of the Proposal (30 points total) (Response to RFP provisions: 5 points, Respondent's references: 20 points, Respondent's presentation: 5 points), Management Qualifications (70 points total) (Respondent's technical specifications: 60 points, Value-added Proposals within the submittal: 10 points)
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Summary
The City of North Las Vegas is seeking proposals from qualified vendors to provide a unified customer portal and mobile workforce management solution for the Utility Department.
The project involves hosting and presenting data from Aqua Metric/Sensus and Metron water meter systems, integrating with CIS Infinity by Advanced Utility Systems and the Paymentus payment processor, and redesigning utility bills. Additionally, the scope requires a mobile work distribution system with intelligent scheduling, routing, and GPS functionality for field staff. Vendors must ensure compliance with ADA WCAG 2.1 Level AA, FBI CJIS Security Policy v6.1, PCI-DSS, and NIST standards. Proposals are due by October 19, 2026, at 1:00 P.M. local time, with a mandatory pre-proposal meeting scheduled for September 28, 2026, and a question cutoff on October 5, 2026. The contract term is three years with five one-year extension options.
EVALUATION CRITERIA
Completeness of the Proposal (30 points total) (Response to RFP provisions: 5 points, Respondent's references: 20 points, Respondent's presentation: 5 points), Management Qualifications (70 points total) (Respondent's technical specifications: 60 points, Value-added Proposals within the submittal: 10 points)
REQUIRED DELIVERABLES
Customer portal and mobile application for utility customers, Customer Portal for Water Meters, Mobile Work Distribution System for Service Order Assignments, Redesign and presentment of the current utility bill
REQUIRED ATTACHMENTS
EXHIBIT A OFFER STATEMENT AND BUSINESS FORM, EXHIBIT B CERTIFICATE-DISCLOSURE OR OWNERSHIP/PRINCIPALS, EXHIBIT C QUALIFICATIONS AND EXPERIENCE - References, EXHIBIT D AFFIDAVIT OF REJECTION OF WORKER'S COMPENSATION, EXHIBIT E NON-COLLUSION AFFIDAVIT, EXHIBIT F Written Certification Required by NRS 332.065(4), EXHIBIT G Template of City of North Las Vegas Service or Purchase Agreement, Attachment 1 Customer Portal Requirements Workbook
- Submit to
- www.ngemnv.com
- Duration
- 96 months
- Scope location
- North Las Vegas, NV
Questions about this RFP
How do I respond to this RFP from City of North Las Vegas?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 19, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: www.ngemnv.com. For questions, contact Joy Yoshida.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of North Las Vegas in NV, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Joy Yoshida at (702) 633-1745. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Customer portal and mobile application for utility customers, Customer Portal for Water Meters, Mobile Work Distribution System for Service Order Assignments, Redesign and presentment of the current utility bill. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Completeness of the Proposal (30 points total) (Response to RFP provisions: 5 points, Respondent's references: 20 points, Respondent's presentation: 5 points), Management Qualifications (70 points tot..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of North Las Vegas?
All active and historical solicitations from City of North Las Vegas are tracked and searchable. As a city agency, City of North Las Vegas regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: EXHIBIT A OFFER STATEMENT AND BUSINESS FORM, EXHIBIT B CERTIFICATE-DISCLOSURE OR OWNERSHIP/PRINCIPALS, EXHIBIT C QUALIFICATIONS AND EXPERIENCE - References, EXHIBIT D AFFIDAVIT OF REJECTION OF WORKER'. Review the full document from City of North Las Vegas for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: North Las Vegas, NV. Review the full solicitation for detailed scope requirements.