City of Greenville IT Managed Services RFP 2026-2028
City of GreenvilleCity · Greenville, MI- Due
- Nov 11, 2025
- Deadline passed
- Posted
- Nov 11, 2025
- Contract term
- 3 years
- Primary contact
- Krissi Brott
The 30-second brief
The City of Greenville, Michigan is soliciting proposals for comprehensive, fully managed Information Technology (IT) services for a three-year term from 2026 through 2028. The scope of work encompasses 24x7x365 remote and onsite service desk support, desktop and workstation lifecycle management, network infrastructure monitoring and engineering, server administration (physical and virtual), and robust cybersecurity management including MDR/XDR, SOC monitoring, and CJIS/LEIN compliance. The City's environment includes approximately 67 users, 66 workstations, 16 managed switches, and 9 access points. Vendors must provide annual all-inclusive pricing for Year 1, Year 2, and Year 3. Evaluation is based on technical qualifications, municipal experience, and cost predictability.
Monthly performance reports, Annual risk assessments, Technology roadmap, Budget estimates, Security assessments
Technical expertise, Municipal experience, CJIS compliance, Cost, Response time SLAs
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Summary
The City of Greenville, Michigan is soliciting proposals for comprehensive, fully managed Information Technology (IT) services for a three-year term from 2026 through 2028.
The scope of work encompasses 24x7x365 remote and onsite service desk support, desktop and workstation lifecycle management, network infrastructure monitoring and engineering, server administration (physical and virtual), and robust cybersecurity management including MDR/XDR, SOC monitoring, and CJIS/LEIN compliance. The City's environment includes approximately 67 users, 66 workstations, 16 managed switches, and 9 access points. Vendors must provide annual all-inclusive pricing for Year 1, Year 2, and Year 3. Evaluation is based on technical qualifications, municipal experience, and cost predictability.
EVALUATION CRITERIA
5- Technical expertise
- Municipal experience
- CJIS compliance
- Cost
- Response time SLAs
REQUIRED DELIVERABLES
5- Monthly performance reports
- Annual risk assessments
- Technology roadmap
- Budget estimates
- Security assessments
REQUIRED ATTACHMENTS
4- RFP Pricing Sheet
- References
- Insurance Certificate
- Resumes
REQUIRED STAFFING
6- Scope location
- Greenville, MI
Questions about this RFP
How do I respond to this RFP from City of Greenville?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 11, 2025. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. For questions, contact Krissi Brott.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Greenville in MI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Krissi Brott. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Tech I, Tech II, vCIO, Project Manager, Network Engineer, Security Analyst. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Monthly performance reports, Annual risk assessments, Technology roadmap, Budget estimates, Security assessments. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Technical expertise, Municipal experience, CJIS compliance, Cost, Response time SLAs" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Greenville?
All active and historical solicitations from City of Greenville are tracked and searchable. As a city agency, City of Greenville regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: RFP Pricing Sheet, References, Insurance Certificate, Resumes. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from City of Greenville for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Greenville, MI. Review the full solicitation for detailed scope requirements.