City of Augusta Utilities Billing Customer Information System RFP - PE-72155-NONST-2026-000000197
City of AugustaCity · Augusta, GA- Due
- Oct 1, 2026
- Deadline passed
- Posted
- Jul 24, 2026
- Primary contact
- Tywanna Scott
- (706) 821-2355
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Summary
The City of Augusta seeks proposals for a utility billing software and Customer Information System (CIS) to meet core functions and utility service needs.
The software solution must integrate customer account management, billing and collections, meter reading systems and software, asset and work order management software, and customer payment and portal systems. The selected vendor will lead software implementation, data conversion and migration, user training, and ongoing support in partnership with an appointed project manager. The submission deadline is October 1, 2026.
- Submit to
- [email protected]
- Scope location
- Augusta, GA
Questions about this RFP
How do I respond to this RFP from City of Augusta?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 1, 2026. Submissions should be delivered to: [email protected]. For questions, contact Tywanna Scott.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Augusta in GA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Tywanna Scott at (706) 821-2355. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from City of Augusta?
All active and historical solicitations from City of Augusta are tracked and searchable. As a city agency, City of Augusta regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Augusta for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Augusta, GA. Review the full solicitation for detailed scope requirements.