Auburn University Call Center Services RFP AU-2026-0001032 2026
Auburn UniversityHigher Ed · Auburn, AL- Due
- Sep 30, 2026
- Deadline passed
- Posted
- Sep 1, 2026
- Contract term
- 1 year
- Primary contact
- Amanda Hallmark
- (334) 844-3559
The 30-second brief
Auburn University is seeking proposals for specialized communication system services, professional communication services, and mass communication services for multiple departments via RFP AU-2026-0001032. The project entails call center services supporting enrollment management and general university operations located in Auburn, AL. The submission deadline is September 30, 2026, at 10:30 AM CDT, with proposals received after this time not being considered. All questions must be submitted through the Sourcing Event Q&A Board, and bid openings will be conducted via public conference call through the JAGGAER Sourcing Event Portal.
Call center services for multiple departments
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Summary
Auburn University is seeking proposals for specialized communication system services, professional communication services, and mass communication services for multiple departments via RFP AU-2026-0001032.
The project entails call center services supporting enrollment management and general university operations located in Auburn, AL. The submission deadline is September 30, 2026, at 10:30 AM CDT, with proposals received after this time not being considered. All questions must be submitted through the Sourcing Event Q&A Board, and bid openings will be conducted via public conference call through the JAGGAER Sourcing Event Portal.
REQUIRED DELIVERABLES
Call center services for multiple departments
REQUIRED ATTACHMENTS
E-Verify Memorandum of Understanding (MOU)
- Submit to
- https://bids.sciquest.com/apps/Router/PublicEvent?tab=PHX_NAV_SourcingAllOpps&CustomerOrg=Auburn
- Scope location
- Auburn, AL
Questions about this RFP
How do I respond to this RFP from Auburn University?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 30, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://bids.sciquest.com/apps/Router/PublicEvent?tab=PHX_NAV_SourcingAllOpps&CustomerOrg=Auburn. For questions, contact Amanda Hallmark.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Auburn University in AL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Amanda Hallmark at (334) 844-3559. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Call center services for multiple departments. Proposals should clearly address how each deliverable will be met.
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Where can I find more RFPs from Auburn University?
All active and historical solicitations from Auburn University are tracked and searchable. As a higher ed agency, Auburn University regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: E-Verify Memorandum of Understanding (MOU). Review the full document from Auburn University for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Auburn, AL. Review the full solicitation for detailed scope requirements.