Alaska DRB Unified Communication and Collaboration System RFI 2026
Division of Retirement and Benefits | State of AlaskaState · Juneau, AK- Due
- Apr 20, 2026
- Deadline passed
The 30-second brief
The Alaska Division of Retirement & Benefits (DRB) is requesting information for a Unified Communication and Collaboration solution to support contact center queues. Required features include call recording, email integration, and reporting analytics.
Detailed information about UCC solution functions, Description of features and capabilities
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Summary
The Alaska Division of Retirement & Benefits (DRB) is requesting information for a Unified Communication and Collaboration solution to support contact center queues. Required features include call recording, email integration, and reporting analytics.
REQUIRED DELIVERABLES
Detailed information about UCC solution functions, Description of features and capabilities
REQUIRED ATTACHMENTS
Plans
- Submit to
- 333 Willoughby Ave., 8th Floor PO Box 110203, Juneau, AK, 99811-0210
- Scope location
- Juneau City and Borough, AK
- Reported agency
- Department of Administration, Division of Retirement & Benefits
Questions about this RFI
How do I respond to this RFI from Division of Retirement and Benefits | State of Alaska?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 20, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 333 Willoughby Ave., 8th Floor PO Box 110203, Juneau, AK, 99811-0210.
Can small businesses or minority-owned firms bid on this RFI?
Most government agencies, including Division of Retirement and Benefits | State of Alaska in AK, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFI submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What are the key deliverables?
The solicitation specifies the following deliverables: Detailed information about UCC solution functions, Description of features and capabilities. Proposals should clearly address how each deliverable will be met.
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Where can I find more RFPs from Division of Retirement and Benefits | State of Alaska?
All active and historical solicitations from Division of Retirement and Benefits | State of Alaska are tracked and searchable. As a state agency, Division of Retirement and Benefits | State of Alaska regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFI?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Plans. Review the full document from Division of Retirement and Benefits | State of Alaska for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Juneau City and Borough, AK. Review the full solicitation for detailed scope requirements.