FY27 customer service performance report
Foothill Transportation Corridor AgencyCalifornia- Detected
- Oct 22, 2026
- 12 days ago
- Sector
- Administration & Finance
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From the meeting
The October 22, 2026 report summarized first quarter fiscal year 2027 customer service metrics, including call volumes, PayNearMe usage, self-help adoption, and contractor performance. It noted that TTEC Government Holdings LLC handled the customer service contract and met the stated performance targets. This is not a new buy, but it confirms the incumbent and shows the agency is tracking service levels, which can matter ahead of future contract management or rebid timing.
- Meeting date
- October 22, 2026
- Agency
- Foothill Transportation Corridor Agency
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