Digital modernization and customer service roadmap
City of North Bay- Detected
- Jul 14, 2026
- 107 days ago
- Sector
- Information Technology
- Est. value
- Free account
See what it's worth before it's bid.
See the estimated valueFree account · 30-second setup · No credit card
THE 30-SECOND BRIEF
Perry Group Consulting has nearly completed an integrated Digital Modernization and Corporate-Wide Customer Service Strategy based on KPMG’s organizational review. Council has budgeted $500,000 in 2026 and $500,000 in 2027 under Capital Project 3056GG to start phased implementation of critical-path projects. The upcoming July 28, 2026 Special Committee meeting will shape which digital platforms, CRM, workflow, and data tools the City pursues, creating multiple downstream IT and customer experience procurement opportunities.
Strategy targets a five-year roadmap for digital enablement and customer service; specific systems and tools have not yet been selected.
From the meeting
- Meeting date
- July 14, 2026
- Agency
- City of North Bay
Similar pre-RFPs forming now
Matching work at other agencies, before it reaches a bid portal.
Questions about this project
What is a pre-RFP?
A pre-RFP is an early indicator that a government agency is planning a purchase — a project discussed in a board meeting, a budget line item, a new hire, or a grant award — captured before a formal RFP or bid is published. Acting on pre-RFPs gives SLED and B2G vendors months of lead time to build relationships and shape requirements.
When will City of North Bay issue an RFP for this project?
Pre-RFPs typically surface 6–18 months before a formal solicitation is published. Civic IQ tracks City of North Bay's meeting records, agendas, and budgets continuously and updates this pre-RFP as the project moves through the buying cycle toward an RFP.
How can vendors engage with City of North Bay before the RFP is published?
Vendors who reach out during the planning window can help shape requirements and build relationships with the decision-makers running the project. A free Civic IQ account unlocks this pre-RFP's source document, forecasted RFP timing, and verified City of North Bay decision-maker contacts.
Where can I find more information technology government opportunities in ON?
Civic IQ monitors board meetings, agendas, budgets, and capital plans from 100,000+ state and local agencies and surfaces information technology pre-RFPs in ON as soon as they appear — months before they reach bid portals.