Customer service program expansion
City of DouglasvilleGeorgia- Detected
- Oct 19, 2026
- 15 days ago
- Sector
- Communications
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From the meeting
At its October 19, 2026 meeting, the city received a quarterly presentation on the Customer Service Department's One City program. The report said completed work included digital issuance of business licenses and a GIS historic preservation map in the permitting portal. Work in progress included citywide complaint intake, department performance metrics, resident feedback, and a paperless film-permit process.
Future work included how-to videos and a mystery shopper program, so this is an ongoing service-improvement lead rather than a procurement award.
- Meeting date
- October 19, 2026
- Agency
- City of Douglasville
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