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Metro Investigates MetroAccess Issues With Uber Transit

Washington Metropolitan Area Transit Authority logoWashington Metropolitan Area Transit Authority
Document date
Mar 26, 2026

The 30-second brief

What it covers

Metro discussed ongoing MetroAccess-facilitated trip issues with Uber Transit, including notification, vehicle-identification, and driver-information problems. The parties are investigating rider-reported cases, while Metro evaluates improved arrival alerts and rider-driver coordination features.

Who holds it

Uber Transit holds this transportation contract with Washington Metropolitan Area Transit Authority. Its other public contracts on record include work for Polk County and City of Lynwood.

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Contract details

Contract type
Transportation
Document date
March 26, 2026
Vendor
Uber Transit
Agency
Washington Metropolitan Area Transit Authority
Source document
Accessibility Advisory Committee Report February 2026 Report 2026-03-26 (Report)

Uber Transit's other public contracts

Polk County, FloridaCitrus Connection Secures Uber Transit Grant Partnership · Sep 17, 2026UndisclosedCity of Lynwood, CaliforniaUber Transit Recommended for Dial-a-Ride · Aug 18, 2026Polk County, FloridaCitrus Connection Notes Uber Transit Grant · Jul 23, 2026UndisclosedCity of Alexandria, VirginiaCity Seeks Uber Transit Grant for Paratransit Pilot · Jul 1, 2026City of Sierra Madre, CaliforniaSierra Madre Considers Uber Transit Rideshare Pilot · Apr 14, 2026UndisclosedAll Uber Transit contractsVendor profile

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Kone IncWMATA Recommends KONE Metro Center Escalator Modification · Oct 8, 2026HINESWMATA Authorizes North Bethesda Development Agreement · Oct 8, 2026UndisclosedReingold IncWMATA Recommends $2.97 Million Website Modification · Oct 8, 2026Thermo King West IncWMATA Recommends Thermo King HVAC Parts Modification · Oct 8, 2026LCORLCOR North Bethesda Development Rights Expired · Oct 8, 2026UndisclosedAll Washington Metropolitan Area Transit Authority activityAgency profile

Questions about this contract

Who was awarded the transportation contract by Washington Metropolitan Area Transit Authority?

Uber Transit was awarded this transportation contract by Washington Metropolitan Area Transit Authority, as recorded on March 26, 2026.

What type of contract is this?

This is a Transportation contract, documented as a report record.

Where was this contract approved?

This contract appears in Accessibility Advisory Committee Report February 2026 Report 2026-03-26 (Report), dated March 26, 2026 from Washington Metropolitan Area Transit Authority. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Uber Transit hold?

Uber Transit may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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