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REDCOM Begins Calltaker AI Implementation With Hexagon

Redwood Empire Dispatch Communications Authority
Document date
Oct 1, 2026

The 30-second brief

What it covers

REDCOM began implementing AXON Calltaker AI with Hexagon in late September 2026. Testing is scheduled throughout October, with production go-live targeted for October 26, pending successful testing.

Who holds it

HEXAGON holds this technology contract with Redwood Empire Dispatch Communications Authority. Its other public contracts on record include work for C C E Central Dispatch Authority and DuPage County.

What happens next

Term as filed: Implementation beginning the week of September 28, 2026; production go-live targeted for October 26, 2026, pending successful testing.

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Contract details

Contract type
Technology
Document date
October 1, 2026
Term
Implementation beginning the week of September 28, 2026; production go-live targeted for October 26, 2026, pending successful testing
Vendor
HEXAGON
Agency
Redwood Empire Dispatch Communications Authority
Source document
REDWOOD EMPIRE DISPATCH COMMUNICATIONS AUTHORITY AgendaPacket October 1, 2026 (AgendaPacket)

HEXAGON's other public contracts

C C E Central Dispatch Authority, MichiganCCE Continues Hexagon Dispatch System Implementation · Oct 21, 2026UndisclosedDuPage County, IllinoisHexagon CAD Integration Licensing Remains Ongoing · Oct 14, 2026City of Reno, NevadaReno Continues Regional Hexagon CAD Project · Oct 12, 2026UndisclosedDuPage County, IllinoisDuPage County Plans Hexagon RMS Vendor Discussions · Oct 6, 2026UndisclosedCity of Pleasanton, CaliforniaHexagon Contract Supports Pleasanton Bicycle Pedestrian Plan · Sep 28, 2026UndisclosedAll HEXAGON contractsVendor profile

More Redwood Empire Dispatch Communications Authority contracts

ZETRONREDCOM Continues Zetron Dispatch Console Engagement · Oct 1, 2026UndisclosedTCOMMTComm Quoted $16,947 for REDCOM Console Work · Oct 1, 2026$16.9KHanson Bridgett LLPREDCOM Recommends Hanson Bridgett Legal Agreement · Oct 1, 2026County of SonomaCounty of Sonoma Continues REDCOM Financial Services · Oct 1, 2026UndisclosedVelocity Voice SolutionsREDCOM Reports Voice Solutions Vendor Expense · Oct 1, 2026$49.8KAll Redwood Empire Dispatch Communications Authority activityAgency profile

Questions about this contract

Who was awarded the technology contract by Redwood Empire Dispatch Communications Authority?

HEXAGON was awarded this technology contract by Redwood Empire Dispatch Communications Authority, as recorded on October 1, 2026.

What type of contract is this?

This is a Technology contract, documented as a agendapacket record.

Where was this contract approved?

This contract appears in REDWOOD EMPIRE DISPATCH COMMUNICATIONS AUTHORITY AgendaPacket October 1, 2026 (AgendaPacket), dated October 1, 2026 from Redwood Empire Dispatch Communications Authority. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does HEXAGON hold?

HEXAGON may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Redwood Empire Dispatch Communications Authority currently buying?

Explore Redwood Empire Dispatch Communications Authority's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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