Maryland Exchange Expands Maximus Bilingual Call-Center Contract
Maryland Health Benefit Exchange | State of MarylandState · Baltimore, MD- Disclosed value
- $323,056 total; $304,998 for increased bilingual agents ($38,125.37 per month; $126,635 state funds and $178,363 federal funds) plus $18,058.15 for the BATPhone amendment
- From minutes
- Document date
- Sep 21, 2026
- Renews
- Free account
The 30-second brief
The Maryland Health Benefit Exchange unanimously approved Modification Number 15 to its Consolidated Service Center Contract with Maximus. The $323,056 amendment increases bilingual call-center staffing and adds Genesys licenses and technical support for the BATPhone broker-transfer program during the 2026–2027 open-enrollment period.
MAXIMUS holds this staffing contract with Maryland Health Benefit Exchange | State of Maryland. Its other public contracts on record include work for Saline County and Nemaha County.
The renewal date is on record. A free account shows it, with the renewals for every Maryland Health Benefit Exchange | State of Maryland contract.
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Contract details
- Contract type
- Staffing
- Amount
- $323,056 total; $304,998 for increased bilingual agents ($38,125.37 per month; $126,635 state funds and $178,363 federal funds) plus $18,058.15 for the BATPhone amendment
- Document date
- September 21, 2026
- Term
- Bilingual agent amendment: November 1, 2026 – June 30, 2027; BATPhone amendment: November 1, 2026 – January 15, 2027
- Renews
- Free account
- Vendor
- MAXIMUS
- Source document
- Maryland Health Benefit Exchange Minutes Board of Trustees Meeting 2026-09-21 (Minutes)
MAXIMUS's other public contracts
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Questions about this contract
Who was awarded the staffing contract by Maryland Health Benefit Exchange | State of Maryland?
MAXIMUS was awarded this staffing contract by Maryland Health Benefit Exchange | State of Maryland, as recorded on September 21, 2026. The contract value is $323,056 total; $304,998 for increased bilingual agents ($38,125.37 per month; $126,635 state funds and $178,363 federal funds) plus $18,058.15 for the BATPhone amendment.
How much is the MAXIMUS contract with Maryland Health Benefit Exchange | State of Maryland worth?
The MAXIMUS contract with Maryland Health Benefit Exchange | State of Maryland is valued at $323,056 total; $304,998 for increased bilingual agents ($38,125.37 per month; $126,635 state funds and $178,363 federal funds) plus $18,058.15 for the BATPhone amendment, covering staffing work.
What type of contract is this?
This is a Staffing contract, documented as a minutes record.
Where was this contract approved?
This contract appears in Maryland Health Benefit Exchange Minutes Board of Trustees Meeting 2026-09-21 (Minutes), dated September 21, 2026 from Maryland Health Benefit Exchange | State of Maryland. Civic IQ extracts contract records directly from agency meeting documents and solicitations.
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What other contracts does MAXIMUS hold?
MAXIMUS may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.
What is Maryland Health Benefit Exchange | State of Maryland currently buying?
Explore Maryland Health Benefit Exchange | State of Maryland's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.