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Tyler Transitions Support Tracking to Zendesk

Information Network of Arkansas | State of Arkansas
Document date
Mar 11, 2025

The 30-second brief

What it covers

Tyler transitioned its support case-tracking operations from Salesforce to Zendesk. The platform change is intended to improve scalability and allow Tyler to draw on a broader customer-service network during demand spikes.

Who holds it

ZENDESK holds this technology contract with Information Network of Arkansas | State of Arkansas. Its other public contracts on record include work for Warsaw Community Schools and River Springs Charter District.

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Contract details

Contract type
Technology
Document date
March 11, 2025
Vendor
ZENDESK
Agency
Information Network of Arkansas | State of Arkansas
Source document
Information Network of Arkansas Minutes Board Meeting Minutes 2025-03-11 (Minutes)

ZENDESK's other public contracts

Warsaw Community Schools, IndianaWarsaw Awards Two-Year Zendesk Suite Contract · Oct 19, 2026River Springs Charter District, CaliforniaRiver Springs Approves Zendesk Help Desk Subscription · Sep 28, 2026UndisclosedHendry County School District, FloridaThree-Year Zendesk Renewal Approved by School Board · Sep 22, 2026$135.9KEvansville Community School District, WisconsinECSD Continues Using Zendesk for Technology Support · Sep 21, 2026UndisclosedVista Unified, CaliforniaZendesk Customer Service Portal Approved · Sep 10, 2026$41.7KAll ZENDESK contractsVendor profile

More Information Network of Arkansas | State of Arkansas contracts

Arkansas Information Consortium LLCArkansas Information Consortium Manages INA Services · Mar 11, 2025UndisclosedTyler TechnologiesTyler Technologies Selected for State Payment Processing · Mar 11, 2025Arkansas Information Consortium IncINA Approves Arkansas Information Consortium Service Rates · Mar 11, 2025Tyler TechnologiesTyler Launches Two Arkansas Government Websites · Sep 17, 2024UndisclosedArkansas Information Consortium LLCArkansas Information Consortium Manages INA Services · Sep 17, 2024UndisclosedAll Information Network of Arkansas | State of Arkansas activityAgency profile

Questions about this contract

Who was awarded the technology contract by Information Network of Arkansas | State of Arkansas?

ZENDESK was awarded this technology contract by Information Network of Arkansas | State of Arkansas, as recorded on March 11, 2025.

What type of contract is this?

This is a Technology contract, documented as a minutes record.

Where was this contract approved?

This contract appears in Information Network of Arkansas Minutes Board Meeting Minutes 2025-03-11 (Minutes), dated March 11, 2025 from Information Network of Arkansas | State of Arkansas. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does ZENDESK hold?

ZENDESK may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Information Network of Arkansas | State of Arkansas currently buying?

Explore Information Network of Arkansas | State of Arkansas's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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