Indiana Family and Social Services Administration NEMT Commission Meeting Minutes December 2025
FSSA Reviews Ongoing NEMT Contract with Verida
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Description
Indiana FSSA continues its contract with Verida for NEMT services, with performance reports covering the first two quarters of contract year 2. Performance oversight and ongoing service innovation, including an AI call center pilot, were discussed.
Contract Details
Vendor
VERIDA
Agency
Indiana Family & Social Services Administration|Medicaid advisory committee, IN
Contract Type
TRANSPORTATION
Document Date
December 29, 2025
Contract Term
contract year 2 (first two quarters reported)
Renewal Info
No renewal or extension data provided. Performance is actively monitored with annual audits; current engagement in contract year 2.
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APPROVEDIssuing Agency
Indiana Family & Social Services Administration|Medicaid advisory committee
State
Indianapolis, IN
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