Town of Arlington Home Performance Contractor Services RFQ #26-50 2026
Town of Arlington, Town of Arlington, MA·City
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- Primary Contact
- Mary Ellen De Natale
- Contract Term
- 2 years
- Duration
- 18 months
- Scope Location
- Arlington, MA
- Submission Address
- Office of the Town Manager/Purchasing Department, Town Hall Annex 2nd floor, 730 Massachusetts Avenue, Arlington, MA 02476
SUMMARY
The Town of Arlington, MA is requesting proposals from Mass Save participating Home Performance Contractors (HPCs) to provide marketing support, customer acquisition, intake, and direct services for Home Energy Assessments (HEAs) and weatherization in 1-4 unit residential buildings. The program focuses on priority populations including rental properties, moderate-income households, and low-income households heating with oil, propane, or electric resistance. The selected HPC will collaborate with the 'Electrify Arlington' program and the Mass Save Community First Partnership (CFP). Key tasks include field marketing, direct mail, digital advertising, operating a call center for intake, and data sharing via the CFP Salesforce database. Proposals are due September 24, 2026, at 2:00 PM. The partnership is expected to run through March 15, 2028.
EVALUATION CRITERIA
Marketing and Outreach (25%), Customer Intake and Service Delivery (40%), Collaboration with Electrify Arlington (15%), Data Sharing (5%), References (15%)
REQUIRED DELIVERABLES
Marketing plan, Customer intake protocols, Home Energy Assessments, Weatherization services, Data sharing reports, Customer feedback collection
REQUIRED ATTACHMENTS
Certificate of Non-Collusion, Certificate of Tax Compliance, Utility contractor quality report, Three references
REQUIRED STAFFING ROLES
Liaison to the Town, Energy Advocate, Electrify Arlington Coordinator
This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. The next one doesn't have to get away.
Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFQ from Town of Arlington?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 24, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Office of the Town Manager/Purchasing Department, Town Hall Annex 2nd floor, 730 Massachusetts Avenue, Arlington, MA 02476. For questions, contact Mary Ellen De Natale.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Marketing and Outreach (25%), Customer Intake and Service Delivery (40%), Collaboration with Electrify Arlington (15%), Data Sharing (5%), References (15%)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Town of Arlington?
All active and historical solicitations from Town of Arlington are tracked and searchable. As a city agency, Town of Arlington regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 2 years. Contract terms may include renewal options.
What documents are required to bid on this RFQ?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Certificate of Non-Collusion, Certificate of Tax Compliance, Utility contractor quality report, Three references. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Town of Arlington for the complete list.
Can small businesses or minority-owned firms bid on this RFQ?
Most government agencies, including Town of Arlington in MA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFQ submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Mary Ellen De Natale. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Arlington, MA. Review the full solicitation for detailed scope requirements.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Liaison to the Town, Energy Advocate, Electrify Arlington Coordinator. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Marketing plan, Customer intake protocols, Home Energy Assessments, Weatherization services, Data sharing reports, Customer feedback collection. Proposals should clearly address how each deliverable will be met.
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