Michigan State University Master Service Agreement for SaaS and Hosted Applications RFP-95108
Michigan State University, East Lansing, MI·Higher Ed
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- Contract Term
- 2 years
- Scope Location
- East Lansing, MI
SUMMARY
Michigan State University (MSU) is soliciting proposals for Software as a Service (SaaS) and externally hosted applications under RFP-95108. The procurement seeks a Master Service Agreement (MSA) covering the hosting, management, operation, maintenance, and support of service software. Key requirements include compliance with FERPA, HIPAA, and PCI DSS standards, as well as adherence to MSU's Contractor Criminal Background Check (CBC) policy. The agreement includes a disaster recovery (DR) plan with a 24-hour Recovery Point Objective (RPO) and 48-hour Recovery Time Objective (RTO). The initial term is subject to renewal for up to three additional two-year periods. Vendors must provide service level agreements (SLA) ensuring 99.95% availability and specific response/resolution times for critical, high, medium, and low service errors.
EVALUATION CRITERIA
Availability Requirement, Support Service Level Requirement, Security Requirements, Compliance with Laws, Compliance with MSU Policies
REQUIRED DELIVERABLES
Service Software, Documentation, DR Plan, Service Availability Reports, Transition Responsibilities, Certificates of Insurance
REQUIRED STAFFING ROLES
Supplier Personnel, Supplier Service Manager, Agreement Administrator
This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. The next one doesn't have to get away.
Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from Michigan State University?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is January 1, 2024. The solicitation specifies required deliverables that must be addressed in your response.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Availability Requirement, Support Service Level Requirement, Security Requirements, Compliance with Laws, Compliance with MSU Policies" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Michigan State University?
All active and historical solicitations from Michigan State University are tracked and searchable. As a higher ed agency, Michigan State University regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 2 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Michigan State University for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Michigan State University in MI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: East Lansing, MI. Review the full solicitation for detailed scope requirements.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Supplier Personnel, Supplier Service Manager, Agreement Administrator. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Service Software, Documentation, DR Plan, Service Availability Reports, Transition Responsibilities, Certificates of Insurance. Proposals should clearly address how each deliverable will be met.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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